WHO YOU ARE:
Are you adaptable, open, and available for your team? Do you lead by example and are willing to assist your team? Do you excel at conflict resolution and seek to find viable solutions for customers?
ABOUT US:
Deluxe Merchant Services+ is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience.
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RESPONSIBILITIES:
The Coordinator will m anage two teams who are the primary point of communication between Deluxe's Partner Channel Sales Reps and internal departments. You will represent the front line of Deluxe's mission to offer innovative solutions and exceptional service to help their business grow.
- Responsible for client satisfaction and overall management of the client relationship within operations
- Monitor call queues, call volume, and other metrics
- Analyze results and analyzes trends
- Maintain comprehensive knowledge of applicable products, services, onboarding process, company policies and procedures
- Perform regression testing for client-facing and operation applications to ensure changes made by programmers are correct
- Responsible for department policies, procedures, and standards as it relates to customers, agents, and employees
- Select, develop, and evaluate personnel
- Develop and liaise with ISO, agent banks, operational resources, and clients
- Assist with escalated issues within internal portal and testing internal portals
BASIC QUALIFICATIONS:
- EDUCATION: Bachelor's Degree (or equivalent experience) in business or a related field
- 2 years of experience with client-focused people management, or related experience
- Must be 18 years of age or older
PREFERRED QUALIFICATIONS: (desired but not required)
- 1 year of people management
- Strong communication skills
- Ability to process a high volume of information and channel it to the appropriate destination
- Ability to lead a team externally (regarding merchants, for resolution/completion of project/installation)
Deluxe Corporation is an Equal Opportunity / Affirmative Action employer:
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.
EOE/Minorities/Females/Vet/Disability
Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.
Reasonable Accommodation for Job Seekers with a Disability: If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to [email protected] .
What We Do
We help enterprises, small businesses and financial institutions deepen customer relationships through trusted, technology-enabled solutions.
Here at Deluxe, we help you unlock your potential so that your business successfully grows and thrives which positively impacts our communities all around.
Our innovative payments, data and marketing solutions help you Accelerate Growth, Enable Payments and Empower your SMB Relationships.
Accelerate Growth – With us, we propel your business forward with data-driven customer acquisition and multi-platform marketing toolkits; accelerate customer acquisition through our targeted data driven marketing campaigns and build brands through our customized, brand compliant web storefronts, promotional products, print services, and retail packaging services.
Enable Payments – Our technology solutions enable you to send and process payments more easily. With us, you can optimize your order to cash processes with Lockbox, integrated receivables and bill pay, as well as improve your payer and payee experience with our secure and convenient check products and flexible digital payments.
Empower Small Business Relationships – We help empower your small business with tools to start, run, grow and operate the business. We help increase revenue with promotional products, data driven and print marketing and retail packaging as well as support in managing income with our checks and forms, digital payments, and remote deposit capture. We also assist in protecting and branding businesses with logo design, trademark filings and websites and hosting services along with assisting in managing HR and Operations using our incorporation services, and payroll and human capital management.
Unlock your potential: www.deluxe.com