Analyst – Technology Capabilities & Customer Growth Initiatives

As part of the Innovation Team, the Project Coordinator will be responsible for coordinating and supporting strategic acquisition initiatives and operational transformation projects.

This role requires strong project management, cross-functional collaboration, and execution capabilities to ensure projects are delivered successfully, requirements are clearly defined, and implementations meet both business and operational needs.

The ideal candidate must be capable of understanding business drivers, translating them into actionable requirements, coordinating technical and operational implementations, and ensuring successful execution with minimal operational impact.

Key Responsibilities

• Coordinate and support operational and strategic projects from planning through implementation.
• Translate business needs into clear requirements and process flows.
• Partner with internal teams and vendors to ensure smooth execution and alignment.
• Support testing, validate end-to-end scenarios and release readiness activities before production deployments.
• Track project progress, follow-ups, risks, and implementation updates.
• Identify improvement opportunities and support issue resolution and operational stability.
• Maintain clear communication with stakeholders regarding project status and next steps.
• Validate end-to-end scenarios before production deployment.

Required Skills

• Strong project coordination and organizational skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with attention to detail.
• Ability to manage multiple priorities in fast-paced environments.
• Strong collaboration and teamwork orientation.
• Problem-solving and process improvement mindset.
• Ability to adapt quickly to changing business needs and priorities.
• Advanced English level.

Preferred Experience

• Experience coordinating operational, digital, or technical implementations.
• Exposure to project management, process mapping, testing, or release management.
• Experience working with vendors or cross-functional stakeholders preferred.
• Familiarity with operational risk, compliance, or controls is a plus.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities