The Role
Support the Risk Management team by processing and routing claims inquiries, issuing insurance documents, preparing lawsuit tenders, handling customer-provided claims, resolving vehicle suspensions, and assisting with special projects and HAZMAT support. Maintain insurance card supplies, litigation round robin, and review accident, rental, lease, bankruptcy, and verification notices.
Summary Generated by Built In
Position Summary:
Assists Compliance Manager and Compliance Supervisor, day-to-day operations. Provides basic insurance and HAZMAT support to field, sales and Genpact operations. Issues insurance documents. Prepares law suit tenders, and challenge or resolves vehicle suspensions. Provide support for all areas of the RM department. Assist with special projects as needed. Manage “Customer Provides” claims.
Major Responsibilities:
• Receives & routes incoming claim inquiry calls to appropriate examiner or department
• Review claims to determine coverage
• Handle tender of customer provides claims
• Review Rental & Lease agreements
• Review law suits & prepare tender
• Maintain Litigation round robin
• Review 24/7 accident reports for processing
• Distribute Insurance ID cards
• Maintain Insurance Card supply
• Review/Research bankruptcy notices
• Research & resolve State Vehicle Suspensions and vehicle verification notices
• Assist with special projects as assigned
Qualifications:
• High school diploma or Associate’s degree
• Basic insurance knowledge preferred
• Ability to work in a high volume fast-paced environment and remain accurate
• Strong customer service skills required
• Excellent multi-tasking and organizational skills
• Effective verbal & written communication skills required
• Self-motivator & positive attitude
• Work well in a team environment
• Proficiency with Microsoft Office products required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.
Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Truck Leasing/Transportation Solutions
Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more.
Skills Required
- High school diploma or Associate's degree
- Basic insurance knowledge
- Proficiency with Microsoft Office products
- Strong customer service skills
- Ability to work in a high-volume fast-paced environment and remain accurate
- Excellent multi-tasking and organizational skills
- Effective verbal and written communication skills
- Self-motivator with a positive attitude
- Ability to work well in a team environment
- Regular, predictable, full attendance
- Willingness to travel as necessary
- Work the required schedule and at the specific location required
- Complete Penske employment application; submit to background investigation and drug screening
- Ability to occasionally lift and/or move up to 25 lbs (12 kg)
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The Company
What We Do
Penske Truck Leasing is a leading global transportation services provider, offering truck leasing, rental, and logistics solutions with a fleet of over 400,000 vehicles. The company provides full-service truck leasing, contract maintenance, and comprehensive logistics solutions through its subsidiary, Penske Logistics. It is also shaping the future of mobility by investing in electric vehicles and advanced fleet safety systems.
