The Role
Provides outreach, case management, advocacy, referrals, transportation, and recovery support to Boston residents with substance use and co-occurring mental health needs. Assesses clients, coordinates treatment access, monitors progress, maintains records, facilitates communication with providers, conducts overdose prevention training, and represents the department in community settings. Also supports office operations, reporting, grant preparation, meetings, program compliance, and health-equity initiatives.
Summary Generated by Built In
Job Summary & Responsibilities
- Works to help BPHC advance as an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
- Provides outreach, education, case management, advocacy, referral and support services to Boston residents with a particular focus on high-risk clients and second language populations.
- Responsible for providing level of care assessment and referrals to substance abuse treatment throughout sites in Boston; identifies needs related to substance abuse treatment and makes appropriate referrals.
- Assists clients with filling out assessment information regarding program participation and evaluation.
- Facilitates linkage to other recovery support and substance abuse-related services.
- Participate in community meetings and prepare presentations for same. Serves as liaison to assigned neighborhoods.
- Participate in regularly scheduled staff meetings and training.
- Responsible for the safe transportation of clients to various treatment programs in the Greater Boston Area.
- Organizes, coordinates and manages office operations. Handles essential administrative tasks and provides program support when necessary.
- Assists with coordination of meetings; develops draft agenda items, copies and mails agenda and materials; orders refreshments; attends meetings on behalf of dept when necessary.
- Ensures an adequate amount of office supplies.
- Assists with producing reports, including word processing and table/chart creation and with special MIS projects as needed.
- Assists program management in report and grant preparation.
- May delegate clerical and administrative duties and coordinate work efforts of others.
- May be required to work on special projects and assist other departments, or act as a department liaison as needed.
- Coordinates, monitors, develops and implements PAATHS programming to ensure effective operations and compliance with established standards and/or contracted goals & objectives.
- Support clients through PAATHS care continuum when indicated.
- Works collaboratively with members of the team and promotes the shared philosophy about respective, comprehensive and coordinated delivery of referral services.
- Facilitate client access to recovery-oriented substance use disorder treatment, resources, and community recovery groups.
- Monitor client progress in treatment and advocate for services. Assist client in navigating the healthcare system and social service systems. Accompany clients to appointment and court. Provide transportation as needed.
- Provide support in treatment programs and emergency department settings as needed.
- Work with treatment providers, hospital and BEST team staff as needed.
- Facilitate communication between client and treatment providers and physicians.
- Provide overdose prevention training and safety planning as needed.
- Assist with client intake procedures.
- Monitors completion of client's intake, psychosocial assessments and treatment plans.
- Attend meetings as assigned. Serve as a critical team member on a multi-disciplinary team of providers serving high utilizers in the Mass/Cass neighborhood.
- Represents BPHC in the community.
- Coordinates activities which may include: fiscal monitoring; monitoring of funded programs or agencies to ensure compliance; report preparation and writing; and assisting with developing and distributing communications, brochures and educational materials. May supervise employees. Complete documentation and intake procedures. Maintain accurate and up-to-date records.
- Working to help BPHC become an antiracist organization by meeting or exceeding the standards set by the BPHC Anti-Racism Policy.
- Performs other duties as required.
- BA/BS required OR 3 years of equivalent experience in public health program coordination, management and/or community organizing may be substituted for undergraduate degree. Licenses, certifications or program specific
- experience may be required by grant or program needs.
- Demonstrated experience or related requirements as established by the program may be needed.
- Experience collaborating with clients and/or providers serving a variety of populations, including residents with cooccurring
- mental health and addiction treatment needs.
- Ability to prepare reports and to maintain accurate records.
- Ability to write clearly and concisely.
- Ability to understand, explain, apply the laws, rules, regulations, policies, procedures of program activities.
- Ability to establish rapport with others and to maintain harmonious working relationships with others required.
- Demonstrated knowledge & experience with MSOffice, MSWord/Excel, Windows and/or other software. Demonstrated knowledge of existing community resources and services in addiction treatment.
- Demonstrated ability to establish effective communications and working relationships with community agencies and providers.
- Ability to plan, develop, coordinate and evaluate health programs or services for the community.
- Exceptional organizational skills with the ability to develop timelines and deadlines.
- Demonstrated cultural competence with the diverse ethnic, cultural and socio-economic groups. Excellent interpersonal
- skills and ability to communicate effectively.
- Bilingual and/or bicultural applicants encouraged to apply.
- Promote health equity, inclusion, and diversity within the BPHC, department and community.
- Knowledge of or willingness to learn about the role of public health in addressing racism, the social determinants of health, and inequities in health outcomes as well as strategies to advance racial justice and health equity.
Skills Required
- Bachelor's degree in a relevant field, or three years of equivalent experience in public health program coordination, management, or community organizing
- Experience collaborating with clients and providers serving diverse populations, including people with co-occurring mental health and addiction treatment needs
- Ability to prepare reports and maintain accurate records
- Ability to write clearly and concisely
- Ability to understand and apply laws, rules, regulations, policies, and procedures
- Ability to establish rapport and maintain effective working relationships
- Knowledge of Microsoft Office, Microsoft Word, Excel, Windows, and/or other software
- Knowledge of community resources and addiction treatment services
- Ability to communicate and collaborate effectively with community agencies and providers
- Ability to plan, develop, coordinate, and evaluate community health programs or services
- Strong organizational skills, including the ability to develop timelines and meet deadlines
- Cultural competence with diverse ethnic, cultural, and socioeconomic groups
- Knowledge of, or willingness to learn about, public health, racism, social determinants of health, health inequities, and racial justice
- Bilingual and/or bicultural background
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The Company
What We Do
Boston Public Health Commission is Boston’s health department, working in partnership with communities to protect and promote the health and well-being of all residents, especially those impacted by racism and systemic inequities. It offers over 40 programs and services including family and child health, recovery services, and emergency shelter.
