Coordinator, HCV

The Amherst Group of companies comprise of leading real estate investment and advisory firms with a mission to transform the way real estate is owned, financed and managed.  Amherst leverages its proprietary data, analytics, technology, and decades of experience to seek solutions for a fragmented, slow-to-evolve real estate ecosystem and to materially improve the experience for residents, buyers, sellers, communities, and investors.  Today Amherst has over 1000 employees and $14.1 billion in assets under management.

Over the past decade, Amherst has scaled its platform to become one of the largest operators of single-family assets and has acquired, renovated, and leased more than 46,000 homes across 32 markets in the U.S.  The firm delivers customized, stabilized cash-flowing portfolios of assets to its investors, wrapped in all the ongoing services required to manage, own, and finance the asset including property management, portfolio management, and a full capital markets team.  In addition to its single-family rental platform, Amherst’s debt business pursues two distinct credit strategies in mortgage-backed securities and commercial real estate lending.  Over its 25-year history, Amherst has developed a deep bench of research and technology talent, and leverages data and analytics at every stage in the asset lifecycle to improve operations and preserve long-term value for our investors and the more than 188,000 residents the firm has served.

Job Description

Position Overview 

The Housing Choice Voucher (HCV) Coordinator supports Main Street Renewal’s Central Operations team. Acting in a coordination and support role, the HCV Coordinator manages case activities, ensures compliance with HCV program requirements, and facilitates timely communication between residents, landlords, and internal departments. 

Essential Duties and Responsibilities 

• Process and monitor Housing Choice Voucher cases in accordance with program policies and procedures. 
• Coordinate and track abatements, inspections, follow-ups, and related HCV activities. 
• Maintain accurate records in the case management system to ensure all relevant information is complete and reportable. 
• Communicate with residents, landlords, and internal teams to provide updates, resolve issues, and ensure timely action on cases. 
• Review and process required documentation for eligibility, continued assistance, and subsidy payments. 
• Identify trends and escalate recurring issues to supervisors to support continuous process improvements. 
• Support the team in meeting departmental KPIs and compliance requirements. 

Qualifications & Skills: 

REQUIRED: 

• HS Diploma or equivalent 
• Proficiency with Microsoft Office Suite of products 
• Must be organized, detail-oriented, professional, and work well in fast paced environments 
• Must be able to consistently meet department deadlines 
• Must have excellent verbal and written communications skills 
• Service-minded approach to all aspects of the job 

PREFERRED: 

2+ years in the construction, project management, or real estate industry is preferred