We’re looking for a detail‑oriented Customer Service Coordinator to support customer service functions across assigned lines and help ensure smooth order processing from start to finish.
ResponsibilitiesProfessionally receive and resolve customer order issues
Research and resolve issues, collaborating with internal and external teams
Update orders, pricing, and customer criteria in internal systems
Monitor dashboards and alerts daily to identify and address issues quickly
Escalate unresolved issues to appropriate managers or supervisors
Investigate rules engine issues and follow established resolution procedures
Maintain accurate documentation in compliance with company policies
Build and maintain strong relationships with customers, clients, and coworkers
Support Customer Replenishment (CRP/VMI) processes when applicable
Complete special projects and additional duties as assigned
What We’re Looking For
Education
High School Diploma or GED required
Associate Degree preferred
Formal customer service training a plus
Experience
2+ years of customer service, administrative, or business process experience
Food broker experience preferred
Skills & Abilities
Strong communication, organization, and problem‑solving skills
Proficient in Microsoft Word, Excel, and Outlook
Comfortable with data entry and order management systems
Ability to work with standard office equipment
Strong attention to detail in a fast‑paced environment
Skills Required
- High school diploma or GED
- 2+ years of customer service, administrative, or business process experience
- Strong communication, organization, and problem-solving skills
- Proficiency in Microsoft Word, Excel, and Outlook
- Comfort with data entry and order management systems
- Strong attention to detail in a fast-paced environment
- Associate degree
- Formal customer service training
- Food broker experience
Acosta Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Acosta and has not been reviewed or approved by Acosta.
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Flexible Benefits — Work arrangements are often described as flexible, with some roles mentioning hybrid options and scheduling autonomy. Feedback suggests this flexibility is a meaningful upside for certain field and part-time positions.
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Retirement Support — A 401(k) plan with employer contributions or matching is cited among the standard offerings for eligible full-time employees. Feedback suggests some employees view the retirement match positively.
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Healthcare Strength — Dental and vision coverage are occasionally called out as good among the benefits for eligible full-time staff. Feedback suggests these components of the health package can be viewed favorably in certain roles.
Acosta Insights
What We Do
Acosta is an integrated sales and marketing services provider that enables consumer packaged goods brands and retailers to win in the modern marketplace by delivering progressive solutions and exceptional service. With more than 90 years of experience, Acosta understands evolving consumer needs and helps its clients and customers stay a step ahead, fueling their accelerated performance. For more information, please visit www.acosta.com.
