Coord Payroll - Operations

Category/Area of Expertise: Payroll
Job Requisition: 498722
Address: USA-NC-Salisbury-2085 Harrison Road
Store Code: Payroll (5113267)
Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, is part of the U.S. family of brands, which includes five leading omnichannel grocery brands - Food Lion, Giant Food, The GIANT Company, Hannaford and Stop & Shop. Our associates support the brands with a wide range of services, including Finance, Legal, Sustainability, Commercial, Digital and E-commerce, Technology and more.
Primary Purpose:
The primary purpose of the Payroll Operations Coordinator will be to complete payroll operations tasks that support the efforts of a variety of payroll activities/services. These services can include but are not limited to processes, systems, business administration and communication. This role will partner with the different functions within Business Services and the customers for timely execution of requests and to identify new opportunities to optimize processes.
Duties and Responsibilities:

• Responsible for supporting the daily operations of the payroll team and managing the resolution of all customer requests. Coordinate & finish incoming requests for their assigned services and systems
• Provide expert support to the team of administrators and customers on assigned services and systems (SME), create and maintain standard methodologies in line with the customer needs and changing environment
• Follow workflow procedures to ensure maximum efficiency
• Coordinating activities and operations to secure efficiency and compliance with company payroll policies
• Engage with customers for a smooth and detailed process and resolution of their tickets/requests (over 200,000 associates)
• Support Business Services related projects and initiatives, participate in process optimizations
• Independently figure out and resolve problems within scope
• Continuously look to optimize and improve assigned services based on customer needs
• Fill in for the Supervisor, Payroll Operations in the absence of the supervisor

Qualifications:

• Min 2 years of relevant experience in a payroll processing environment
• Workflow, process and customer oriented
• Excellent verbal and written communication skills, exceptional interpersonal skills
• The ability to multi-task and demonstrate resiliency and high productivity in a fast-paced environment is required
• Operating with a high sense of urgency while maintaining a high degree of confidentiality
• Strong understanding of PCC and ECP systems, with time reporting and HRIS systems experience
• Experience with Microsoft Office applications

Preferred Qualifications:

• Excellent verbal and written skills
• Analytical mindset and critical thinking and problem-solving skills
• Strong attention to deadlines
• Sense of urgency in resolving open tickets/customer requests

#LI-ES1
At Ahold Delhaize USA, we provide services to one of the largest portfolios of grocery companies in the nation, and we're actively seeking top talent.
Our team shares a common motivation to drive change, take ownership and enable our brands to better care for their customers. We thrive on supporting great local grocery brands and their strategies.
Our associates are the heartbeat of our organization. We are committed to offering a welcoming work environment where all associates can succeed and thrive. Guided by our values of courage, care, teamwork, integrity (and even a little humor), we are dedicated to being a great place to work.
We believe in collaboration, curiosity, and continuous learning in all that we think, create and do. While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.