Who we are?
InfoTrack is a leading SaaS technology innovator that is helping a range of professionals, businesses and individuals in a digital age. We care about what we do and the people we work with. We partner with our clients to identify their challenges and constantly look for ways to evolve our products to maximise their impact.
The Role
The Team Leader - Settlement Support provides day-to-day leadership, coaching and operational oversight for the Settlement Support Team. This role balances hands-on file handling with responsibility for team performance, workflow allocation, capability development and service excellence. The Team Leader ensures that all settlements, lodgements and post settlement activities are delivered accurately, efficiently and in line with service level expectations, while maintaining the high-quality client experience that SettleIT is known for.
About you
You are a service-driven leader who takes pride in delivering exceptional outcomes for clients, even in complex situations. With a natural ability to coach and develop others, you build capability, confidence, and performance through clear guidance and ongoing support. You form strong, trusted relationships with clients, internal stakeholders, and your team, enabling seamless collaboration and high levels of service.
Key Roles and Responsibilities
- Lead daily operations by allocating workloads, monitoring capacity, and ensuring settlements and lodgements are completed accurately and on time
- Manage team performance against KPIs, service levels, and client expectations, acting as the escalation point for complex matters
- Oversee shared inboxes and workflows to ensure all communications are actioned, prioritised, and cleared daily
- Drive process improvement, ensuring consistent adherence to procedures while enhancing efficiency and scalability
- Provide hands-on leadership through coaching, performance management, training, and development of File Handlers
- Maintain a reduced file load, managing complex or high-risk matters while delivering high-quality client outcomes
Skills, Knowledge and Experience:
- Strong understanding of the conveyancing process, including PEXA/Sympli
- Demonstrated experience in a senior, mentoring or leadership capacity within a conveyancing, legal operations or similar environment.
- Excellent written and verbal communication skills (“Excellent presentation, phone manner and communication skills”).
- Proven ability to work autonomously, manage competing priorities and support others to do the same.
- Experience delivering high volume, deadline driven work with accuracy and professionalism.
The Rewards and Culture
What We Offer:
Personal Development We have a rich history of providing people with growth opportunities throughout their InfoTrack journey. We provide our people with professional development plans, technical training, leadership programs, and clear career progression opportunities.
Reward & Recognition We have a culture of recognising the contributions of our people and rewarding them for their impact. We have various formal recognition programs as well as access to our employee share scheme. We put an emphasis on staff happiness, so we have a well-stocked snack cupboard, weekly catered lunches, free breakfast every morning and locally based social committees that drive events for each office including a Table Tennis competition.
Health & Wellbeing We care about our people’s well-being and that is why we offer a range of benefits including fully covered gym memberships, monthly in-house massages, progressive leave policies and access to an Employee Assistance Program.
Join a company that puts people first, where your contributions are valued, and your potential is supported every step of the way. Apply now or message us directly to find out more!
At InfoTrack we are a diverse workforce and we’re proud to be an equal opportunity employer. We believe our differences make us stronger. We therefore encourage applications from Aboriginal and Torres Strait Islander people and people of all cultures, abilities, sex, and genders.
Skills Required
- Strong understanding of the conveyancing process, including PEXA and Sympli
- Demonstrated experience in a senior, mentoring, or leadership capacity within conveyancing, legal operations, or a similar environment
- Excellent written and verbal communication, presentation, and telephone skills
- Ability to work autonomously, manage competing priorities, and support others in doing so
- Experience delivering high-volume, deadline-driven work accurately and professionally
What We Do
InfoTrack is the leading innovator in legal technology and pioneers of property conveyancing automation in Australia. We provide an integrated platform that enables our clients to find, analyse, organise and communicate information efficiently and effectively. InfoTrack has been at the forefront helping businesses through technology innovation for over 21 years and has a deep understanding of the legal and conveyancing industry with over 8,000 legal clients across Australia. More than just an award-winner of technology solutions, InfoTrack has repeatedly been named Great Place to Work, most recently ranked 6th. Our company ethos of 'Effort over obligation’ helps our people achieve our mission as every employee’s work output is fast-paced and of a high calibre. Our people are passionate about achieving their goals and subsequently seeing the company succeed. Our business performance isn't just based on numbers, it's based on attitude, engagement, employee satisfaction and more. Our service is second to none. The awards we win for culture, service, and products are a testament to how far we have come as a company and how we have developed over the years. Since 2014, our award wins show no signs of slowing down as we continue to expand into new markets.
