At Bloomerang, we believe change happens on purpose. We champion the power and potential of nonprofits, igniting next-level impact with the team and technology built for purpose. Our powerful giving platform and stellar support enable tens of thousands of nonprofits to raise more, recruit more, and retain more, fueling maximum impact and raising the bar on what’s possible for the nonprofit sector. That's why, even as the nonprofit sector sees declines in giving, Bloomerang customers raise more year over year.
We're also in the business of creating thriving employees. Join a mission-driven culture built on our core values of Simplify, Care and Act. We know our people are the key to our success, and we're proud to be home to some of the most innovative and skilled individuals in the workforce today. Come feel invigorated and unstoppable with us!
The Role
As a Conversion Project Manager at Bloomerang, you are the first point of contact after the Sales process for clients converting existing data into Bloomerang. You will work closely with new clients to ensure the successful conversion of donor data from their current systems into Bloomerang in alignment with specified project timelines according to organization goals. With the ultimate goal of bringing best practices to life, we depend on our Conversion Project Managers to position clients for fundraising success within Bloomerang solutions.
What You Will Do
- Guide new clients through their conversion journey.
- Manage a full project load of clients, ensuring on-time project deliverables.
- Facilitate check-in calls and virtual meetings during each phase of a conversion with the client.
- Partner with the Conversion Technical Services teams to identify and resolve anomalies in client data through the submission of data revision requests when necessary.
- Evaluate, document, and escalate any client issues or concerns that arise throughout the conversion journey.
- Successfully manage a full project load, ensuring conversion milestones are consistently met.
- Demonstrated ability to make decisions and problem-solve common to complex conversion issues independently in the best interest of clients.
- Maintain a 90% average on-time delivery record for completed conversions
- Maintain an average CSAT score of 88% or higher in Top 2 ratings
What You Need to Succeed
- Project Management experience (preferably in an external client-facing role)
- Excellent written and verbal communication skills
- Data migration and/or conversion experience at a SaaS company
- Technical skills (familiar with relational tables and databases)
Nice to Have But Not Required
- Nonprofit knowledge
Benefits
Health + Wellness
You’ll have access to generous health, vision, and dental insurance options as well as HealthiestYou, a healthcare service that offers convenient, confidential access to quality doctors 24/7, anytime, anywhere.
Time Off
You'll get a competitive PTO package that includes 20 PTO days, 3 flex days, 4 optional volunteer days, 12 paid holidays, as well as paid parental leave. More is more!
401k
You'll receive a 401k match to help invest in your future.
Equipment
Everything you need to be successful, shipped right to your door. You got this. We got you.
Compensation
The salary range for this position is $55,000 - $61,000. You may also be eligible for a discretionary bonus. Actual compensation within the range will be dependent on your skills, experience, qualifications, and location, as well as applicable employment laws
Location
This is a permanent, full-time, fully remote position (within the U.S. and select Canadian Provinces only). Employees living in Indianapolis, IN are welcome to work from our company headquarters. We do not offer Visa sponsorship or relocation assistance at this time.
Accommodations
Applicants who require accommodations may contact [email protected] to request an accommodation in completing an application.
Bloomerang is an Equal Opportunity Employer. Individuals seeking employment at Bloomerang are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Skills Required
- Project management experience
- External client-facing experience
- Excellent written and verbal communication skills
- Data migration or conversion experience at a SaaS company
- Familiarity with relational tables and databases
- Nonprofit knowledge
Bloomerang Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Bloomerang and has not been reviewed or approved by Bloomerang.
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Leave & Time Off Breadth — Benefits materials describe generous PTO, volunteer time, and a robust holiday calendar. Feedback suggests the overall time-off package is above many U.S. norms for similar firms.
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Flexible Benefits — The package highlights remote-first flexibility with company-provided equipment and access to a wellness/perks platform. Feedback suggests these elements add meaningful day-to-day flexibility and convenience.
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Retirement Support — Materials indicate a 401(k) with company match as part of the core offering. Feedback suggests this is a valued component even though specific match details are not publicly listed.
Bloomerang Insights
What We Do
Indianapolis-based Bloomerang is the complete donor management solution that helps thousands of small and medium-sized nonprofits deliver a better giving experience and create stable, thriving organizations. Combining robust, simple-to-use technology with people-powered support and training, Bloomerang empowers nonprofits to work efficiently, improve their donor relationships and grow their donor bases. With Bloomerang, nonprofit professionals love their work and have another teammate in the cause.
