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We are seeking a Conversational Designer to join our consulting team supporting a major pharmaceutical customer in expanding their Artificial Intelligence (AI) capabilities. You will collaborate with cross-functional teams to design and optimize engaging, intuitive, and natural AI-powered conversations, improving patient and healthcare provider experiences. If you're passionate about crafting intuitive conversational experiences that positively impact the healthcare and pharmaceutical sectors, we encourage you to apply and help our client transform their AI-driven interactions.
Responsibilities- Design conversational flows for AI-driven platforms, ensuring clarity, natural language understanding (NLU), and user-centric design for pharmaceutical use cases.
- Partner with business leaders to define their AI and automation strategy, including leading collaborative sessions and conducting design-thinking workshops.
- Collaborate with product managers, developers, data scientists, and client stakeholders to understand business requirements, brand needs, and industry regulations.
- Create wireframes, prototypes, and dialogue flows for voice and text-based AI systems.
- Conduct user testing and iterate on conversation designs based on feedback and performance data.
- Ensure that conversations are compliant with pharmaceutical industry standards, including patient data privacy and regulatory requirements.
- Develop personas and voice guidelines, writing and scripting responses, implementing context management aligned with patient or healthcare provider journeys.
- Optimize AI conversations for both accuracy and engagement, reducing friction and improving the user experience.
- Stay up to date with trends in conversational AI, natural language processing, and pharmaceutical industry advancements.
- Qualifications
- 3+ years of experience specifically in Conversational Design, including linguistics and language proficiency in crafting clear and natural dialogues for chatbots, voice assistants, or AI-driven customer support systems.
- 5+ years of experience in User Experience, Content Strategy, Copywriting, or a related field.
- Strong understanding of natural language processing (NLP) and machine learning as they relate to conversational AI.
- Experience in a consulting role or working with clients in complex, regulated industries like healthcare or pharmaceuticals is a plus.
- Ability to work autonomously.
- Ability to create engaging and user-centric conversational designs that are intuitive and adaptable to user needs.
- Experience with interactive voice response (IVR) systems.
- Familiarity with conversational AI tools such as Dialogflow, Rasa Studio, or similar.
- Knowledge of pharmaceutical regulations (e.g., HIPAA, FDA regulations) and their impact on conversational design is highly desirable.
- Excellent written and verbal communication skills with the ability to translate technical AI concepts into user-friendly dialogues.
- Strong analytical skills and ability to interpret conversation data to inform design iterations.
- Prior experience in the pharmaceutical or healthcare industry.
- Experience in usability testing and data-driven design.
- Proficiency in prototyping tools like Figma, Adobe XD, Miro, or similar.
- Strong project management skills with the ability to handle multiple projects and deadlines.
Below is the pay range of this position for considered candidates based on qualifications and experience.
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What We Do
New Era Technology is a global managed technology service provider. New Era serves as a trusted adviser to more than 14,500 customers worldwide. Customers rely on New Era’s seamless blend of solutions that securely connect people, places, and information in a rapidly changing digital world. New Era has offices in the Americas, the United Kingdom, APAC, and Europe.
New Era provides solutions and services to diverse industries including Global Enterprise, Banking & Finance, Smart Buildings & IoT, Healthcare, Education, and Government.
Solutions and Services:
• Collaboration & Unified Communications
• Data Networking
• Digital Transformation
• SecureBlu Security Services
• CloudBlu Cloud Services
• Physical Security & Life Safety
• Managed Services
• Professional Services
