The Role
Develop, test, and deliver conversational chatbot solutions using Cognigy and NICE Proactive AI Agent. Implement and enhance features, write and review JavaScript code, unit test, resolve defects, support production, perform system analysis, and present client-facing demos. Mentor team members and ensure timely delivery.
Summary Generated by Built In
At TTEC Digital, we coach clients to ensure their employees feel valued, and fully supported, because an amazing customer experience is an employee first process. Our vision is the same, a place where employees know they can thrive.
The AI Developer is responsible for the development, testing and delivery of the NICE CXone AI software platform. This is a hands-on, technical role for individuals skilled in technical development experience. You will be tasked to implement the NICE Proactive AI Agent, Omilia and Cognigy software. Technical experience with various call center technologies including NICE CXone, IVR/ACD, VoIP, Email, SMS, and Chat systems will be beneficial. Key responsibilities include the development of the NICE Proactive AI product and features, unit testing, code reviews, resolving defects encountered during the QA cycle, supporting the production environment, and assisting other developers in a team environment.
What You'll Be Doing
- Developing and enhancing conversational chat bot solutions in relation to Cognigy and NICE Proactive AI Agent for client implementation projects.
- Work as a member of the TTEC Digital project team to enhance and improve software written in JavaScript.
- Code and test projects.
- Deliver high-quality software on time.
- Attend meetings and training as required.
- Perform system analysis and project management duties for the successful completion of a project.
- Excellent customer-facing presentation skills with the ability to develop new solution pitches, value propositions, and demo experiences.
- Exercises wide latitude in determining objectives and approaches to engagements.
- Mitigating and resolving code errors for development and future concepts.
What You'll Bring to the Role
- 3 years of professional experience building and delivering Natural Language Processing (NLP) systems, including Large Language Models (LLM) based or Generative AI solutions.
- 3 or more years of software development, to include design, custom development (JavaScript, Python, Java), and testing of real time systems.
- 5+ years JavaScript experience.
- Experience with products such as DialogFlow, Kore.ai, Cognigy, Amazon Lex or Omilia.
- Hands on experience with modern chat bot creation, AI Virtual Agents/Agent Assist.
- Contact Center as a Service (CCaaS), NICE CXone and CXone Studio experience is nice to have
- Team Player and the ability to mentor team members
- Desire to work in a fast-paced environment.
#LI-DD1
Skills Required
- 3 years professional experience building and delivering NLP systems, including LLM-based or Generative AI solutions
- 3+ years software development experience including design, custom development (JavaScript, Python, Java), and real-time systems testing
- 5+ years JavaScript experience
- Experience with conversational platforms such as DialogFlow, Kore.ai, Cognigy, Amazon Lex, or Omilia
- Hands-on experience creating modern chat bots, AI Virtual Agents, and Agent Assist solutions
- Experience with NICE CXone, CXone Studio and CCaaS
- Technical experience with call center technologies (IVR/ACD, VoIP, Email, SMS, Chat systems)
- Excellent customer-facing presentation skills and ability to develop solution pitches and demos
TTEC Digital Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about TTEC Digital and has not been reviewed or approved by TTEC Digital.
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Wellbeing & Lifestyle Benefits — Wellbeing resources include Calm access, specialized programs (e.g., Pelago, Maven, Sword), and a Lifestyle Spending Account for wellness activities. These offerings extend beyond core medical to support mental health and daily wellness needs.
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Leave & Time Off Breadth — Time-off programs cover PTO, sick/wellness time, paid holidays, and paid parental leave, with some Digital roles describing manager‑discretion “unlimited PTO.” This structure can offer flexibility for corporate/tech roles when team norms support it.
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Healthcare Strength — Core coverage spans medical, dental, vision, telemedicine/behavioral health, EAP, and optional protections like critical illness, accident, legal, ID‑theft, and pet insurance. The breadth indicates a comprehensive health offering on paper across physical and mental care.
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The Company
What We Do
TTEC Digital is a global leader in customer experience orchestration, combining technology and empathy at the point of conversation. With decades of innovation experience across the world’s leading contact center technology platforms — plus in-house expertise in CX strategy, data and analytics, AI and more — TTEC Digital delivers an unmatched skillset for organizations looking to forge deeper customer relationships and drive better business outcomes.
