At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
At Convai, we are redefining how the world interacts with technology. Our flagship SaaS platform, Oration, leverages Conversational AI and digital assistants to automate complex interactions and uncover deep enterprise insights for contact centres. We believe in building powerful, cutting-edge technology that remains effortlessly intuitive and beautiful for the people who use it.
We are looking for a detail-oriented and proactive Testing professional to join our team and help ensure the quality, reliability, and performance of our customer solutions. In this role, you will play a key part in developing and maintaining manual test suites, validating conversational AI experiences, and supporting the delivery of high-quality software products.
What You’ll Do
- Design and execute test plans, test cases, and test data based on requirements.
- Perform functional, non-functional, and regression testing across software releases.
- Use proprietary tools to validate conversational flows and confirm AI responses meet expected standards.
- Log, track, and manage defects through to resolution.
- Maintain accurate testing documentation and contribute to process improvement.
- Work closely with cross-functional teams to support smooth, timely, and high-quality releases.
- Help strengthen testing standards, procedures, and best practices across the function.
- Uphold a culture of respect, fairness, safety, privacy, and compliance in all interactions and work practices.
What We’re Looking For
- Experience with test management tools such as Jira and Zephyr.
- Exposure to automated testing tools.
- Strong understanding of software development methodologies.
- Excellent analytical thinking, problem-solving ability, and attention to detail.
- Strong communication skills and the ability to work both independently and as part of a team.
- Experience with Speech Recognition, Voice Biometrics, or Conversational AI is a plus.
Qualifications
- Bachelor’s degree in computer science, IT, Engineering, or a related technical field.
- 3+ years of experience in software testing.
- Hands-on experience in manual testing.
Additional Requirements
- Flexibility to work outside normal office hours at short notice.
- Willingness to travel to Probe, Convai, or customer sites when required.
- Successful completion of a police check.
Skills Required
- Experience with test management tools such as Jira and Zephyr
- Exposure to automated testing tools
- Strong understanding of software development methodologies
- Excellent analytical thinking, problem-solving ability, and attention to detail
- Strong communication skills and ability to work independently and in a team
- Experience with Speech Recognition, Voice Biometrics, or Conversational AI
- Bachelor's degree in computer science, IT, Engineering, or related technical field
- 3+ years of experience in software testing
- Hands-on experience in manual testing
- Flexibility to work outside normal office hours at short notice
- Willingness to travel to Probe, Convai, or customer sites when required
- Successful completion of a police check
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
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