- Career Development
- Competitive Compensation and Benefits
- Pay Transparency
- Global Opportunities
Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer
Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This is What You Will do in This Role:
- Schedule: You work 12-hour shifts, four days in a row, followed by four days off. This cycle repeats.
- Participates in the support of Large-size Complex conveyor systems that integrate hardware and software.
- Provides support in Large-size Projects with Complex material specifications, schematic troubleshooting, and appropriate follow-up.
- Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction.
- Provide troubleshooting expertise to Dematic's customers.
- Travel between 10-20% to different customer locations which may include weekends and overtime.
What We are Looking For:
- Bachelor's Degree.
- 6-8 years of experience in a related field providing Customer Service Support.
- Experience with Allen Bradley Logix PLC controls platforms.
- Experience with controls hardware troubleshooting.
- Siemens and Modicon PLC experience.
- Electrical troubleshooting experience.
- Very strong Customer Service mentality.
- Very strong verbal communication skills over the phone.
- Ability to work independently.
- Ability to integrate and coordinate teams.
- Ability to work in shifts.
Skills Required
- Bachelor's Degree
- 6–8 years of experience in a related field providing customer service support
- Experience with Allen Bradley Logix PLC controls platforms
- Experience with controls hardware troubleshooting
- Siemens PLC experience
- Modicon PLC experience
- Electrical troubleshooting experience
- Very strong customer service mentality
- Very strong verbal communication skills over the phone
- Ability to work independently
- Ability to integrate and coordinate teams
- Ability to work rotating shifts
What We Do
Looking to make your move? Then you’ve come to the right place! We are the KION Group, and the world of intralogistics is our home. Our solutions ensure the smooth flow of materials and information in production plants, warehouses, and distribution centers in over 100 countries. We have around 41,000 employees who make a real difference, helping us to become who we are today: the biggest manufacturer of forklift trucks and warehouse handling equipment in Europe, and one of the world’s leading warehouse automation providers. Successful? We are, but it’s all down to the motivated, highly trained, and multi-talented people that work for us. Would you like to be part of an international, diverse team? We can offer you interesting jobs and exciting career opportunities in an innovative, rapidly-growing, and forward-looking industry. With us, you benefit from numerous development opportunities in a globally active group, including the possibility of working at one of our locations abroad on a temporary basis. No matter which of our sites you work at, the KION values—integrity, collaboration, courage, and excellence—shape our individual action and our collaboration with colleagues, managers, customers, suppliers, and applicants both nationally and internationally. Who makes up the KION Group? With our international brands Linde Material Handling, STILL, and Baoli, as well as regional brands Fenwick and OM, we stand for exceptional technology and service expertise for forklift trucks and warehouse handling equipment around the world. Dematic expands the portfolio with its automated material handling solutions for intralogistics processes in warehouses, production, and sales
