Lead the technology behind unforgettable guest experiences.
At LEGOLAND® Florida Resort, our attractions rely on cutting-edge ride control systems, automation technology, audio/visual systems, and technical expertise to create amazing moments for millions of guests each year. We're looking for an experienced Controls Assistant Manager to help lead our Controls team, ensuring our rides, attractions, and show systems operate safely, efficiently, and at peak performance.
This is an exciting opportunity for a technical leader who thrives in a fast-paced environment, enjoys developing high-performing teams, and is passionate about innovation, reliability, and continuous improvement.
Qualifications & ExperienceWhat You'll Do
As the Controls Assistant Manager, you'll partner closely with the Senior Engineering & Controls Manager to oversee the daily operation, maintenance, and performance of ride control and AV systems across the resort.
Key responsibilities include:
- Leading and developing a team of Ride Controls and AV Control Technicians
- Planning and assigning daily work activities, preventive maintenance, and repair schedules
- Managing work orders and asset information within the HxGN Enterprise Asset Management system
- Supporting ride reliability, troubleshooting, and technical problem-solving across resort attractions
- Driving a culture of safety, accountability, and continuous improvement
- Assisting with technician recruitment, training, coaching, and performance management
- Supporting major maintenance projects, ride modifications, and engineering initiatives
- Serving as a technical resource during operational and emergency situations
- Ensuring compliance with ASTM, OSHA, NFPA, OEM, and company safety standards
- Collaborating with Operations and Technical Services teams to minimize downtime and enhance guest experiences
We're seeking a hands-on leader who can successfully balance technical expertise with team leadership.
Required Qualifications- 3+ years of supervisory or management experience
- Strong leadership and people development skills
- Experience with PLCs and industrial control systems, including:Allen Bradley, Siemens, Beckhoff
- Knowledge of automation and communication protocols such as:EtherNet/IP, Profibus, Modbus, EtherCAT, CIPAS-i, SERCOS
- Experience troubleshooting low-voltage electrical and automated control systems
- Strong analytical and problem-solving abilities
- High attention to detail and commitment to safety
- High School Diploma, GED, or equivalent
- Formal training or certification in PLC programming, controls, automation, or computing
- Experience with: Q-SYS, Nion Media Matrix, Alcorn McBride, Yamaha, GrandMA, Shure Audio Systems, CCTV and network-based monitoring systems
- Lean Six Sigma or other continuous improvement training
- Familiarity with ASTM, OSHA, NFPA, ANSI, ETCP, and entertainment industry safety standards
This position requires a combination of technical, leadership, and field-based responsibilities. Candidates should be comfortable:
- Working both indoors and outdoors in varying weather conditions
- Walking throughout the resort and accessing attraction areas
- Climbing ladders and elevated work locations
- Lifting and moving equipment weighing 25+ pounds
- Working flexible schedules, including evenings, weekends, and holidays as needed to support operations
Ready to help keep the magic running? Apply today and join the team behind the attractions that create unforgettable family memories at LEGOLAND® Florida Resort.
Benefits- Excellent health care options (medical, dental, and vision that encourage preventative care).
- Outstanding Paid Time Off (PTO) that allows for adventure, rest, relaxation, or recuperation.
- Merlin Magic Pass for friends and family to enjoy the parks & attractions
- Recognition Programs and Rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Pay RangeCompetitive
Skills Required
- 3+ years of supervisory or management experience
- Strong leadership and people development skills
- Experience with PLCs and industrial control systems, including Allen-Bradley, Siemens, and Beckhoff
- Knowledge of EtherNet/IP, Profibus, Modbus, EtherCAT, CIPAS-i, and SERCOS protocols
- Experience troubleshooting low-voltage electrical and automated control systems
- Strong analytical and problem-solving abilities
- High attention to detail and commitment to safety
- High school diploma, GED, or equivalent
- Formal training or certification in PLC programming, controls, automation, or computing
- Experience with Q-SYS, Nion Media Matrix, Alcorn McBride, Yamaha, GrandMA, Shure Audio Systems, CCTV, and network-based monitoring systems
- Lean Six Sigma or other continuous improvement training
- Familiarity with ASTM, OSHA, NFPA, ANSI, ETCP, and entertainment industry safety standards
- Ability to work indoors and outdoors, climb ladders, access elevated work locations, and lift or move equipment weighing 25+ pounds
- Availability for flexible schedules, including evenings, weekends, and holidays
What We Do
Follow us on Instagram: @Merlinentertainmentscareers The greatest place in the world to work and play ? Merlin Entertainments is the global leader in branded entertainment destinations. We create and deliver memorable, immersive brand experiences for over 60 million guests every year. Merlin Entertainments has over 140 attractions worldwide, ranging from indoor attractions such as SEA LIFE and Madame Tussauds to iconic theme parks like LEGOLAND and Alton Towers Resort. Working for Merlin Entertainments is unlike a job anywhere else. You could be counting penguins, protecting the sea, crafting the perfect celebrity eyebrows or making a child’s day magical. Not all of us have jobs in attractions, but we are all involved in fascinating work. Sound like fun? Join us, and be part of creating amazing memories for millions of people around the world.
