Jobs at Merlin Entertainments

Leads integrated creative and media marketing campaigns across a cluster to drive consumer demand, guest satisfaction, brand growth, and revenue. Develops marketing strategy, aligns global and local brand activity, manages agencies and stakeholders, uses customer insights and performance data to optimize campaigns, oversees budgets and ROI, and provides leadership reporting. Also develops team members and supports a collaborative go-to-market organization.

Provides strategic legal support for commercial deals, contracts, capital investments, leases, acquisitions, brand protection, and development projects across North America. Leads contract negotiation, manages external counsel, advises on legal and regulatory compliance, administers legal technology platforms, tracks department metrics, delivers internal legal training, and directs legal strategy for disputes and M&A transactions.

Supervise resort security operations, personnel deployment, access control, CCTV monitoring, incident response, investigations, emergency procedures, reporting, and guest safety across LEGOLAND California facilities. Lead and develop security staff, coordinate with emergency responders and resort departments, maintain operational readiness, manage schedules and equipment, and serve as Security Duty Manager during assigned shifts.

Leads revenue management across three LEGOLAND parks by developing pricing, promotional, channel, and trading strategies. Uses historical data, market trends, competitor research, and testing to maximize admissions revenue and identify growth opportunities. Partners with marketing, e-commerce, finance, operations, and go-to-market teams to achieve financial objectives, coordinate launches, resolve issues, and drive organizational adoption of revenue management initiatives.

Leads the aquarium’s curatorial team, animal collection, aquatic and terrestrial displays, welfare standards, conservation programs, diving operations, budgets, and continuous improvement initiatives. Oversees animal care, life support systems, quarantine, disease treatment, water quality, exhibit development, staff performance, guest engagement, and compliance with SEA LIFE and AZA standards. Requires extensive animal-care leadership, aquarium systems expertise, SCUBA skills, and public communication ability.

Supervise live entertainment productions from planning and auditions through rehearsals, performances, strikes, and post-production. Coordinate cast, crew, vendors, contractors, and internal teams while maintaining schedules, timecards, safety standards, operating procedures, and production deliverables. Lead rehearsals, auditions, cueing, and stage-management activities; mentor performers and technicians; support show execution and guest-focused experiences in a theme park environment.

Creates, alters, maintains, and repairs wardrobe and entertainment costumes. Performs garment construction, hemming, hand sewing, laundry, inventory control, and costume cleanliness tasks. Maintains sewing equipment and computer records, supports wardrobe counters and park shows, and provides employee service. Requires costume or garment construction experience, strong sewing skills, textile knowledge, attention to detail, flexibility for evenings and weekends, and the ability to work independently in a fast-paced theme park environment.

Engage aquarium guests through educational talks, demonstrations, animal encounters, and interactive learning experiences. Explain marine life, conservation, and aquatic ecosystems to diverse audiences, while delivering excellent guest service. Monitor animal welfare and safety, assist with animal handling, manage crowds and questions, follow operational protocols, and communicate facility or safety concerns. The role requires flexible availability, including evenings, weekends, and holidays, and involves frequent standing and walking.

Operations Planner role with limited responsibilities provided. The posting lists a pay rate of $26.44 per hour and benefits, but does not specify duties or qualifications.

Maintains, repairs, restores, styles, and installs Madame Tussauds wax figures to ensure lifelike, camera-ready presentation. Manages maintenance schedules, budgets, supplies, quality goals, and records. Prepares figures for transportation and offsite events, supports celebrity appearances, monitors guest feedback, collaborates with operations teams, and follows health, safety, and brand standards.

Handles uniform and costume issuance, inventory, laundry, organization, basic sewing repairs, and costume setup for performers and team members. Maintains wardrobe areas, records garment activity in software, monitors supplies, supports entertainment teams, and follows safety procedures. Requires extended standing and walking, computer use, flexible availability, and occasional on-site golf-cart driving.

Supervises ride and facilities engineering operations, including preventive maintenance, inspections, repairs, safety compliance, contractor coordination, documentation, budgeting, and minimizing ride downtime. Leads and develops maintenance technicians, troubleshoots Siemens PLC controls and electrical systems, oversees ride shutdowns and upgrades, and ensures attraction facilities and equipment remain safe, operational, and compliant with applicable standards.

Monitors CCTV, alarms, radios, and other security systems while coordinating emergency and operational responses across the resort. Dispatches Security, Medical, Safety, Facilities, and Operations teams; documents incidents, maintains control room logs, escalates critical issues, and supports emergency notifications, drills, reporting, and continuous improvement. The role requires calm judgment, accurate communication, multitasking, and strong incident-management skills in a fast-paced resort environment.

Partners with leaders and senior People Partners to execute workforce, talent, engagement, change, pay, benefits, DEI, and succession initiatives. Coaches leaders, develops management capability, supports employee relations and employment-law compliance, drives employee experience, and collaborates with unions or works councils. The role is fully onsite at LEGOLAND Florida Resort and requires strategic workforce planning experience in a large or matrixed organization.

Maintains a safe and secure resort environment through access control, patrols, CCTV surveillance, guest screening, dispatch operations, incident reporting, and emergency response. Responds to disturbances, medical incidents, alarms, theft, and other service calls; supports investigations, lost-and-found management, key inventory, safety audits, and special events. Provides guest service, de-escalates situations, and may administer CPR, first aid, and AED assistance.