Front is the modern customer service platform that helps companies delight their customers, engage their teams, and build stronger businesses. We’ve reimagined the help desk for real-time team collaboration across every customer communication channel, then powered it up with AI and automation to resolve issues and help teams work faster. Customers get exceptional service whether they’re looking for a simple, instant answer, or personalized help on their most complex issues — and you get the analytics and insights your business needs to optimize your customer experience. Over 8,500 businesses of all shapes and sizes, from ClickUp to Branch Insurance, Echo Global Logistics to Reed & Mackay rely on Front to deliver game-changing service that wins and retains customers for life.

Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous Great Place to Work accolades, including Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™, Inc. Magazine's 2022 Best Workplaces list, Forbes Best Startup Employers 2022 List, and Best workplaces for Millennials 2022 list.

Front is seeking a Controller who will lead the company’s core accounting functions. We are looking for someone to solve complex problems across diverse subject areas including financial reporting and accounting operations. The Controller will collaborate closely with our leadership team to support our strategic financial goals, and enjoys working in a fast-growing start-up environment.

What will you be doing?

• Oversee the timely preparation and review of financial statements in compliance with US GAAP reporting standards.
• Manage the day-to-day financial operations of the company, including accounts payable, accounts receivable, payroll, taxes and financial reporting.
• Interpret, develop, implement, and monitor all accounting policies, processes, and procedures. Advise on accounting-related matters.
• Manage relationships with external stakeholders, including banks, auditors, and tax authorities.
• Work cross functionally to provide accounting guidance. Partner closely with the People and Legal teams on human resources and employment-related matters.
• Hire, lead and develop a high-performance, high-integrity accounting operations team.

What skills & experience do you need?

• 12+ years of related accounting experience at a high-growth pre-IPO startup; SaaS experience a strong plus.
• Expert technical knowledge of US GAAP and technical accounting.
• Demonstrate strong project management and ability to identify, analyze, offer solutions and execute solutions to tax problems.
• Experience evolving processes, controls and systems to support a growth stage company.
• Excellent written and oral communication skills to effectively interact with Executive management and cross-functional teams; ability to explain complex or technical financial subjects to a non-technical audience.
• Strong personal integrity and the highest ethical standards.

This is a hybrid role, expected to be in our San Francisco office on Tuesdays and Thursdays.

The San Francisco base salary range for this full-time position is $182,000 - $233,000. Individual compensation packages are based on factors unique to each candidate, including job-related skills, experience, qualifications, work location, training, and market conditions. At Front, we take a market-based approach to pay. In addition to cash compensation (base salary, which may include commissions or overtime pay where applicable), Fronteers are eligible to receive equity in the company. This resource will provide additional information on our location zone designations. If you have questions, please speak with a member of our recruiting team for additional information.

What we offer

✨ Competitive salary

🤝 Equity (we are post-series D & backed by some of the best VCs in the US)

🏥 Private health insurance fully covered by Front

💪 Flexible Fridays - learn more here!

🏡 Flexibility to work from home 3 days/week (unless posted as a full-remote role)

🛋 Mental health support with Modern Health

🍼 Family planning support with Maven

Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.