Control Manager

Job Description
Are you ready to play a pivotal role in safeguarding our business's integrity and compliance?
As a Control Manager within the Risk and Control team, you will be at the forefront of ensuring our risk and control environment is robust and resilient. Your analytical prowess will help identify and bridge significant gaps, ensuring our controls are meticulously designed and executed. In this dynamic role, you'll collaborate closely with our Business partners to address regulatory and investor examinations with precision and urgency. Your keen eye for detail will be instrumental in detecting control issues in real-time, conducting thorough root cause analyses, and promoting timely remediation efforts. Our team thrives on proactive risk management, and you'll be a key player in top-down risk analysis and issue escalation. You'll also support the Exam Oversight and Control Manager in managing external examinations, adhering to established protocols for seamless pre-exam preparation, onsite facilitation, and post-exam processes.
Job Responsibilities:

• Evaluate and perform an end-to-end analysis of the risk and controls environment of the Business to identify significant gaps and weaknesses and to determine root cause of control breaks
• Ensure that controls are properly designed and operating effectively for a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols
• Perform ongoing analysis of program-related data and develop ad hoc reports as requested to support business-related programs and strategies
• Assist with development of Risk and Control Self-Assessment mapping and documentations through participation in end-to-end process walkthroughs and deep dives with assigned business units
• Execute established exam protocols, issues management, reporting, database administration, and document control activities in accordance with Exam Oversight and Control
• Partner with internal stakeholders and perform ad hoc duties required to ensure timely high-quality deliverables and achieve strategic goals consistently

Required qualifications, capabilities and skills:

• Bachelor's degree or equivalent experience required
• Excellent analytical, communications, interpersonal, organizational, prioritization, and time management skills
• Disciplined, delivery-focused, detail-oriented individual with propensity for continuous learning and able to work well with multi-cultural teams

Preferred qualifications, capabilities and skills:

• Proficient in Microsoft Office Suite (Excel, PowerPoint, Word); working knowledge of AI/ML, Alteryx, Tableau, UIPath is a plus but not required
• 7 years of experience in financial services industry with background in audit, compliance, controls, operational risk management, quality assurance, and/or regulatory/investor requirements preferred; or equivalent subject matter expertise in a relevant business-related function/operation

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.