Control Manager Associate

Job Description
You will actively contribute to Risk & Control Self-Assessments and lead control program initiatives, all while building deep expertise in automation, AI/ML, and LLM practices. This is an exciting opportunity to be at the forefront of innovation, leveraging advanced technologies to strengthen our control environment and deliver meaningful results for our clients and business
As an Associate Control Manager within the Consumer and Community Banking organization, you will support the control management team by partnering with stakeholders to analyze risks, identify gaps, and assist in designing and monitoring controls using digital tools and data analytics. You will support Risk & Control Self-Assessments and control program initiatives while building expertise in automation, AI/ML, and LLM practices.
Job Responsibilities:

• Collaborate with stakeholders to analyze the business's risk and control environment, spot gaps and new risks, and dig into the root causes of issues.
• Support the design, implementation, and monitoring of controls using digital tools, automation, and data analytics to foster a forward-thinking risk culture.
• Dive into program data (such as KRI/KPI), use analytics and visualization tools, and create reports that help drive smart decisions.
• Support Risk & Control Self-Assessments by collecting information for process walkthroughs and mapping exercises with business units.
• Support control program initiatives, ensuring regulatory requirements are met and key operational risks are addressed, while finding improvements through innovation and technology.
• Stay ahead of the curve by bringing skills like digital risk management, automation, AI, and agile practices into your daily work.

Required Qualifications, Capabilities, and Skills:

• 3+ years in financial services, with experience in controls, audit, quality assurance, or operational risk management.
• Risk Management & Controls: Understands basic risk and control concepts, follows escalation procedures, and identifies straightforward risks with supervision.
• Change Management: Supports change initiatives, learns change management tools and processes, and assesses impact with supervision.
• Influence: Develops persuasion skills using basic facts, engages stakeholders in discussions, and seeks support for complex negotiations.
• Internal Stakeholder Management: Builds working relationships with internal stakeholders, communicates clearly, and understands stakeholder needs with guidance.
• Communication & Presentation Skills: Creates basic presentations with guidance, writes clear and concise documentation, and engages in discussions through active listening while developing the ability to summarize and confirm understanding.
• Teamwork: Contributes to team goals, collaborates across groups, and promotes an inclusive environment with support.
• Knowledge Sharing & Lessons Learned: Participates in lessons learned sessions with guidance, captures project insights and challenges, applies past learnings to current work, and requires support structuring knowledge transfer effectively.
• Analytical Thinking & Decision Making: Organizes and compares basic information, applies structured approaches to simple problems, evaluates options to make straightforward fact-based decisions, and draws conclusions with guidance while identifying relevant stakeholders.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.