Join our Commercial Bank Procedures Team and help shape the clarity and effectiveness of our operational documentation. As part of a collaborative, client-focused group, you’ll play a key role in supporting business partners and driving process improvements that impact our organization. If you thrive in a dynamic environment and enjoy making complex information accessible, this opportunity is for you.
As an Associate Project Manager (Senior Procedure Writer/Editor) in the Commercial Bank Procedures Team, you will manage and enhance the end-to-end process of procedure documentation. You’ll collaborate with business partners and control managers to ensure documents meet compliance standards, are easily accessible, and support operational excellence. Your work will help maintain audit readiness and foster a culture of continuous improvement.
Job Responsibilities
- Manage and prioritize a queue of business-as-usual (BAU) change requests for procedure documents
- Lead the annual attestation and review process for published documents, ensuring compliance and audit readiness
- Apply prescribed templates and style guidelines to maintain consistency and clarity across documentation
- Convert procedures to active voice, incorporate numbered lists and if-then tables for improved usability
- Identify and integrate relevant keywords to optimize document searchability
- Analyze and recommend procedural changes, document updates, and alternative methods to address process gaps
- Secure authorized approvals and finalize documents for publication, ensuring compliance standards are met
- Conduct quality assurance checks and peer reviews to ensure procedural accuracy and adherence to guidelines
- Support document posting and update generation using publishing applications and document management systems
- Facilitate communications regarding procedural changes, including drafting communications and preparing presentations
- Organize and lead monthly meetings with business partners and control managers to discuss trends and process improvements
Required Qualifications, Capabilities, and Skills
- 3+ years of procedure writing/editing experience, including reformatting detailed procedural documents
- BA/BS degree or equivalent work experience in financial services and procedure writing/editing
- Strong project management skills, with experience overseeing annual review schedules and managing multiple projects
- Proven client relations and presentation skills, including facilitating meetings and supporting procedural communications
- In-depth knowledge of financial services operations, regulatory, and compliance environments
- Advanced editing skills, including converting procedures to active voice and applying external style guides
- Proficiency in Microsoft Office applications, SharePoint, and publishing/document management systems
Preferred Qualifications, Capabilities, and Skills
- Experience conducting quality assurance checks, peer reviews, and compliance checklists
- Ability to analyze, recommend, and document procedures, identify process gaps, and suggest alternative methods
- Strong facilitation skills and ability to work with diverse, global teams
- Meticulous attention to detail, strong organizational and time management skills, and adaptability
- Positive team player with enthusiasm and a sense of urgency
- LLM proficiency
**To be eligible for this role, you must be authorized to work in the United States. We do not offer any type of employment-based immigration sponsorship for this role. Likewise, JPMorgan Chase & Co. will not provide any assistance or sign any documentation in support of any other form of immigration sponsorship or benefit, including optional practical training (OPT) or curricular practical training (CPT).**
About UsWe offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
Skills Required
- 3+ years of procedure writing/editing experience, including reformatting detailed procedural documents
- BA/BS degree or equivalent work experience in financial services and procedure writing/editing
- Strong project management skills, experience overseeing annual review schedules and managing multiple projects
- Proven client relations and presentation skills, including facilitating meetings and supporting procedural communications
- In-depth knowledge of financial services operations, regulatory, and compliance environments
- Advanced editing skills, including converting procedures to active voice and applying external style guides
- Proficiency in Microsoft Office applications, SharePoint, and publishing/document management systems
- Authorized to work in the United States; employer will not sponsor visas or OPT/CPT
- Experience conducting quality assurance checks, peer reviews, and compliance checklists
- Ability to analyze, recommend, and document procedures, identify process gaps, and suggest alternative methods
- Strong facilitation skills and ability to work with diverse, global teams
- Meticulous attention to detail, strong organizational and time management skills, and adaptability
- Positive team player with enthusiasm and a sense of urgency
- LLM proficiency
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
-
Healthcare Strength — Medical, dental, vision, and mental health coverage are comprehensive, with on-site clinics, preventive care, and specialized supports such as maternity nurse guidance and fertility treatments. Wellness activities can help offset copays and out-of-pocket costs, reinforcing the perceived strength of health benefits.
-
Retirement Support — A 401(k) with dollar-for-dollar matching and additional automatic pay credits reflect strong employer-backed retirement savings. An employee stock purchase plan and related financial programs further bolster long-term financial support.
-
Leave & Time Off Breadth — Paid time off, sick time, holidays, and generous parental leave are provided alongside family medical leave and adoption/fertility assistance. Additional programs like caregiver support and volunteer time off expand the breadth of time-away options.
JPMorganChase Insights
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
Gallery
