Control Management Associate

Job Description
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion & operations worldwide. JPMorgan Chase Global Real Estate (GRE) is responsible for a worldwide occupancy portfolio of 70+ million square feet across 60+ countries in over 6,500 properties.
Job Summary
As an Associate Control Manager within JPMorgan Chase Global Real Estate (GRE), you will be responsible for the effective implementation and execution of the GRE control framework. Your role will involve supporting the GRE CM team on matters related to control and operational risk evaluation (CORE), issue management, control governance and reporting, technology controls, audit and regulatory exam preparedness and resiliency. You will be expected to apply the firmwide oversight and controls framework and protocols for strengthening the control environment and serving as an expert risk and control resource to the GRE CM team. Your ability to communicate effectively will be critical as you will work across GRE and with representatives from the JPMC CM and Compliance offices to support the strategic direction and goals of the firm surrounding improved control management
Job responsibilities

• Evaluate and perform end-to-end analysis of the business risk and control environment In partnership with stakeholders to identify significant gaps and weaknesses in design and determine root cause of control breaks and assess risk to verify whether or not to heighten.
• Ensure that data controls are properly designed, operating effectively, and essential to a proactive risk and control culture that leverages proven evaluation strategies and sound change management protocols including measurement of control effectiveness, providing control implementation support and control validation, and performing control evaluation based on defined triggers and analyzing of program related data (e.g., KRI/KPI) to support business related programs and strategies. Focus on building preventive and more automated, controls into processes
• Manage and control deficiency oversight and management including performing end to end issue and action plan administration, identifying root cause and key themes/trends to address issues broadly, and develop action plans and validate execution thereof before closing issues
• Ensure deliverables are well understood, deadlines are met, and issues are escalated as appropriate. Work with Program partners, Control Management peers and Business to ensure Audit and Regulatory reviews are managed appropriately at all times and that controls are sustainable.
• Ensure proper controls and procedures are designed and implemented to mitigate risk and that the framework is updated for ongoing monitoring.
• Provide direct support to GRE Control Manager and engage with control colleagues across the firm, business, operations management, legal, compliance, risk, audit, regulators and technology control functions
• Follow up with accountable business and functional stakeholders within GRE teams to ensure control issues (regulatory, audit, compliance identified, and business/self-identified) are effectively resolved

Required qualifications, capabilities and skills:

• Bachelor's degree with minimum 3 years of financial service experience in controls, audit, quality assurance, risk management, or compliance or equivalent subject matter expertise in a relevant business related function/operation
• Proficient knowledge of control and risk management concepts with the ability to design, create and evaluate a Control & Operational Risk Evaluation in conjunction with business partners
• Previous experience & expertise and a true passion for process innovation, design, and digital technology with proven success delivering complex, large scale initiatives
• Strong organization, attention to detail, time management, planning skills and the ability to handle multiple competing priorities and possess experience in managing and collaborating with multiple teams, coordinating across different cross-functional initiatives, and reaching consensus with diverse stakeholders
• Project management & leadership experience
• Proven ability to communicate effectively to multiple levels of management, both written and verbal and possess ability to visualize and present complex messages to stakeholders and executives
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Visio) and capable of using Alteryx and Tableau

Preferred qualifications, capabilities and skills

• Solid critical thinking, attention to detail and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions, understanding root cause / identifying control breaks, developing timely and sustainable solutions, analyze metrics for emerging risk, sensitive to and capable of identifying all aspects of risk including financial, reputational and legal and regulatory.
• Strong influencing skills, strong collaboration and relationship building skills with ability to develop strong partnerships across businesses
• Work autonomously to affect change - flexible, adaptable to shifting priorities; manages competing priorities to achieve the most effective result and able to work in a fast paced, results driven environment
• Ability to understand a process and associated risk to inform control design and possess implementation skills including writing issues and action plans, procedures and change management

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.
Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.