Contracts Manager

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

The Contracts Manager works as a member of the NCR Voyix Law Department and is responsible for drafting, reviewing, negotiating, and finalizing sales contracts that support NCR Voyix’s business objectives, with a specific concentration on software licensing, cloud services, subscription services, and maintenance and support contracts in the retail and hospitality industries. The Contracts Manager develops negotiation strategies, conducts negotiations with customers, evaluates risk exposure, and makes recommendations to business clients within NCR Voyix, including senior management. The Contracts Manager works with internal organizations such as Pricing, Global Sales, and the CFO and Controller’s Offices to limit margin erosion and ensure compliance with internal policies such as order and revenue recognition. Candidates must be able to work under the pressure of deadlines and demands from a variety of business clients and contract counterparties.

Position Summary & Key Areas of Responsibility

• Meet with internal clients to fully understand the business objectives and assess the risks arising out of a proposed sales transaction.
• Actively lead the NCR Voyix team in negotiating with the customer’s senior management, attorneys, and contract professionals.
• Serve as NCR Voyix’s primary point of contact during negotiations with a customer.
• Review, edit, and draft responses to customer proposed terms and conditions.
• Advise NCR Voyix business people and senior management and make recommendations about contractual risks which create legal and business exposure to NCR Voyix. 
• Identify risks; facilitate internal review of issues and obtain management/legal resolution.
• Exercise sound judgment in determining when issues require the involvement of other parts of the business or the Law Department.
• Work closely with bid support personnel, pricing, and other internal organizations to minimize margin erosion and mitigate risk items between bid review and contract signature.
• Following execution of a contract, provide front-line contractual support for interpretation, including working with NCR Voyix sales teams, senior management, and other members of the Law Department on potential disputes and accounting or revenue recognition issues. 
• Maintain in-depth knowledge of NCR Voyix's procedures, processes and policies, especially the Contracts Policy, Incoming Orders and Backlog Policy, and the Revenue Recognition Policy; be knowledgeable of commercial contractual laws and practices within the Information Technology industry; possess working knowledge of NCR Voyix's Solutions (products and services) and capabilities, financial analysis (P&L), tax laws, and general business laws.
• Develop and provide education to internal organizations (e.g. Sales, Customer Services, Professional Services, and Law Dept. associates) regarding contracting best practices and other relevant topics.

Basic Qualifications

• College degree
• 8+ years commercial contracting experience, preferably in the retail and/or hospitality industry
• Ability to be available outside normal working hours on short notice; occasional travel may be required
• Requires conceptual and innovative thinking (i.e. identifying solutions); able to articulate complex ideas both legal and technical in nature
• Must have or acquire an in-depth knowledge of NCR Voyix policies, organizational relationships and procedures, and acquire a working knowledge of NCR Voyix solutions (products and services)
• Excellent communication skills with ability to negotiate internally and externally at high levels; strong writing skills and attention to detail
• Ability to work under short deadlines with minimal notice and minimal supervision; self-sufficient and independent
• Customer-facing and must present a positive and professional image; excellent interpersonal skills
• Ability to identify legal issues and escalate them as appropriate to the relevant attorney
• Conceptual thinking in complex/completely new situations and ability to communicate ideas both internally and externally

Preferred Qualifications

• Master of Business Administration or similar advanced degree
• 5+ years technology sales commercial contracting experience in retail and/or hospitality industry
• In-depth experience with sales and services contracts, including cloud services, software licensing, support services, and technology services
• Ability to lead and conduct negotiations with minimal supervision; possess excellent conflict resolution skills
• Ability to coordinate efforts of one or more personnel from different areas both internally and externally

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”