Role Summary
Project Management professionals lead and coordinate the end-to-end Order-to-Cash process for customer projects. The role ensures that customer orders are executed accurately, delivered on time, invoiced correctly, and converted to cash efficiently while maintaining strong customer communication and cross-functional alignment
Responsibilities & Requirements:
Own project execution from order receipt through delivery, invoicing, payment collection, and project closeout.
Review customer purchase orders, contractual requirements, commercial terms, milestones, and delivery commitments.
Develop and maintain project plans, schedules, risk registers, action logs, and milestone trackers.
Coordinate with Sales, Engineering, Supply Chain, Manufacturing, Quality, Logistics, Finance, and Service teams to ensure on-time execution.
Monitor order status, production progress, material availability, shipment readiness, and customer documentation requirements.
Ensure timely creation of invoices aligned with contractual milestones, shipment terms, and customer acceptance criteria.
Track accounts receivable, payment due dates, deductions, disputes, credit holds, and overdue balances.
Partner with Finance and Collections teams to resolve invoicing or payment issues and improve cash conversion.
Manage project changes, including scope, schedule, cost, and commercial impacts; maintain appropriate approvals and documentation.
Provide regular internal and customer-facing project updates, including risks, recovery actions, and forecasted completion dates.
Maintain accurate data in ERP, project-management, and reporting systems.
Identify process gaps and lead continuous-improvement initiatives to reduce order cycle time, improve on-time delivery, and strengthen working-capital performance.
Ensure compliance with company policies, contractual obligations, export controls, quality requirements, and applicable safety standards.
Required Qualifications
Bachelor’s degree in engineering, Business, or a related field.
Typically, 3+ years of experience in project management, order management, commercial operations, or Order-to-Cash functions.
Demonstrated experience managing complex customer orders, contractual milestones, invoicing, and cash collection activities.
Working knowledge of ERP systems, preferably SAP, or similar platforms.
Strong understanding of Order-to-Cash processes, including order entry, fulfillment, shipping, invoicing, receivables, and collections.
Excellent stakeholder-management, communication, organization, and problem-solving skills.
Advanced proficiency with Excel and reporting tools; experience with Power BI is an advantage.
Preferred Qualifications
Experience in engineered products, manufacturing, industrial equipment, or project-based business environments.
Familiarity with Incoterms, letters of credit, export documentation, and international trade processes.
Experience working with global customers and cross-functional teams across multiple regions.
Key Competencies
Customer focus and commercial acumen
Ownership and accountability
Planning, prioritization, and execution discipline
Financial and cash-flow awareness
Risk management and issue resolution
Cross-functional collaboration
Data-driven decision-making
Continuous improvement mindset
Performance Measures
On-time order fulfillment and delivery performance
Milestone achievement and project schedule adherence
Invoice accuracy and timeliness
Order backlog aging and dispute-resolution cycle time
Customer satisfaction and project closeout quality
Skills Required
- Strong attention to detail and ability to identify contract errors or inaccuracies
- Ability to plan, organize, and accomplish goals
- Knowledge of the company customer base
- Knowledge of company procedures, organization, and operational facilities
- Strong PC skills, including Microsoft Teams, Excel, Word, and PowerPoint
- Ability to collaborate across teams
- Strong business and financial acumen
- Excellent communication skills
- Self-motivated, willing to learn, assertive, positive attitude, and strong work ethic
- Experience in customer service, sales, planning, or contract administration
- Knowledge of company business systems
- Bachelor of Science or Bachelor of Arts degree in a relevant field and/or 3 to 5 years of relevant experience
Flowserve Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Flowserve Corporation and has not been reviewed or approved by Flowserve Corporation.
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Retirement Support — Retirement programs are described as strengthened with an enhanced 401(k) match, added employer contributions, and a shorter vesting schedule following recent plan changes. Feedback suggests this compares well with large‑company norms and is a notable part of total rewards.
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Healthcare Strength — Core medical, dental, and vision coverage with HSA/FSA options is described as solid, complemented by life/disability insurance and an EAP. Feedback suggests overall health benefits are comprehensive for a large industrial employer.
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Equity Value & Accessibility — An employee stock purchase plan with a company match makes equity participation accessible and financially attractive. Feedback suggests this feature stands out versus typical offerings and adds meaningful value.
Flowserve Corporation Insights
What We Do
Flowserve is one of the world's largest manufacturers of pumps, valves and seals with over 19,000 employees in over 60 countries. Built on more than 50 world-renowned heritage brands, the equity and customer loyalty we have earned over the past 220 years is the foundation of our leadership position across the globe.
