Contractor - People Operations Representative

We are looking for a People Operations Representative (contract) who has experience in both front-line and “back-office” operations working with both employees and company programs.  The People Operations team at Five9 primarily provides programs, policies, systems, and resources to our employees. If you are looking for a role that has both a project focused environment and still interacts with employees, this role is for you!  

This is a 3+ month contract position and is a hybrid role, working onsite at our headquarters in San Ramon 3 days a week (Monday, Wednesday, Thursday). 

Responsibilities: 

• Respond promptly to employee inquiries via Freshservice and direct them to the appropriate team members.
• Lead onboarding and offboarding processes, including initiating onboarding tasks and preparing termination documentation.
• Data entry into HRIS for new hires, status changes, terminations, new job codes, etc.
• Maintain and audit employee records and data for accuracy and compliance.
• Assist with I-9 audits reverifications for those in San Ramon Office location.
• Draft employee change letters as needed.
• Update and maintain job codes in UKG per compensation team guidelines.
• Assist in digitizing and organizing employee paper files into e-folders.
• Conduct various audits for compliance-based monitoring and to ensure data accuracy.
• Manage incoming mail, including unemployment claims.
• Perform other duties as assigned.

Requirements: 

• 2+ years of hands-on experience in People Operations for a multi-state organization, global experience a plus
• Experience working with all levels of employees, including upper management
• Familiarity with full employee lifecycle
• Strong computer skills within Microsoft Office apps (primarily within Excel and SharePoint)
• Ability to analyze and validate data in a detailed method
• Ability to be perceived as a professional in employment best practices
• Strong English communication skills both written and verbal
• Ability to follow through with responsibilities while maintaining order and accuracy, in a timely fashion
• Self-motivated and able to work independently, as well as part of a team
• Experience with data management in HRIS required, UKG experience preferred
• Bachelor’s degree in Human Resources or related field highly desired  
• Personal qualities that will help you succeed in this role include being highly organized with meticulous attention to detail; comfortable with change management; collaborative; having excellent customer service skills