Contractor Compliance Specialist

HomeServe USA, a Brookfield Infrastructure Group portfolio company, is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last ten years. What does HomeServe do and what makes it so great? Well, we’re glad you asked! 

We put people at the heart of everything we do. That’s priority number one for all of us. For the nearly 5 million customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,300 municipal and utility partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the more than 1,500 people working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe, everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers. 

No matter your role at HomeServe, you’re part of a growing team that’s working to make home repairs and improvements easy.  

Position Overview:

The Contractor Compliance Specialist is responsible for ensuring the entire network of over 1,600 contractors is compliant with all licensing, insurance and technician background checks/drug screenings. This position will capture, evaluate and monitor the overall compliance of the contractor network including contractor profile system maintenance and reporting in SalesForce and with our compliance vendor, PlusOne Solutions. This position will serve as main contact and facilitator of all contractor compliance initiatives and lead for all compliance reporting needs.

 

Responsibilities:

• Capture, evaluate, and monitor the overall compliance of the contractor network in the areas of insurance, individual background screening, individual technician drug screening, business/trade licenses, etc.
• Manage third party compliance vendor by maintaining positive relationship and execute company “best practices” that will maximize performance
• Provide routine analysis and reports to leadership on both network and individual compliance performance, goals, and objectives
• Identify/address non-compliant contractors. Work with contractors, Regional Operations Specialists, and Regional Operations Managers to escalate compliance issues
• Maintain and control contractor profile maintenance and compliance status in SalesForce on a weekly basis
• Meet KPI targets established by the company
• Perform other duties as assigned

Essential Functions: 

Essential Job Function

% of Time on Function

Working with contractors and compliance vendor to collect and update contractor compliance requirements to ensure that compliance goals are met or exceeded.

60%

Work cross departmentally to improve overall contractor compliance and address any compliance questions.

20%

Generating reports and tracking of overall contractor network compliance.

10%

Meet with and report compliance performance with operations leadership and business stakeholders.

10%

Total

100%

Job Requirements:

• Bachelor’s degree (preferred)
• At least 1 year of experience in Repair Management and demonstrates a good working knowledge of the Repair Management processes
• At least 1 year of experience in Contractor Administration and demonstrates a good working knowledge of the Contractor Administration processes
• Industry knowledge in plumbing, HVAC, electrical, gas and appliance repair is a plus.
• Strong analytical, organizational, time management and project management skills.
• Excellent oral, written and interpersonal communication skills.
• Ability to analyze problem situations and present appropriate solutions.
• Demonstrated experience in multi-tasking and setting priorities.
• Self-driven and demonstrates the ability to thrive in a fast-paced environment. Proactive and displays initiative.  Ability to learn, adapt quickly and commitment to teamwork.
• Proficient/ advanced knowledge of MS Office (Excel/Word/PowerPoint).

In return, we offer:

• Competitive compensation
• Career development and advancement opportunities
• Casual attire throughout the week
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Minimum Physical Requirements: 

The physical demands described represent those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions of the position for which they work. While performing the duties of this position, the employee is regularly required to listen, talk and hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls while executing tasks like working on a computer or talking on the telephone.  The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually moderate to low.

HomeServe USA is an equal opportunity employer.

Hourly Pay: $20.50 p/h

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.