About the Role
We're seeking an experienced ServiceNow Developer / Senior Technical Consultant to join Datacom's ServiceNow Practice on an initial 6-month contract engagement.
This is a hands-on development role for someone who enjoys building quality solutions, solving complex technical challenges, and delivering great developer outcomes on enterprise ServiceNow platforms. The successful candidate will work across a range of customer engagements, with a particular focus on platform development, workflow automation, integrations, and HRSD solutions.
Australian citizens with an active NV1 Security Clearance are required.
Preference will be given to consultants located in Brisbane, Canberra, or Adelaide, although other Australian locations will be considered.
What You'll Do
- Design, develop, configure, and enhance ServiceNow solutions across multiple applications and platform capabilities.
- Build and maintain workflows, Flow Designer solutions, integrations, business rules, client scripts, Script Includes, UI Actions, portals, and custom applications.
- Develop scalable, maintainable, and supportable solutions aligned with ServiceNow best practice.
- Collaborate with architects, consultants, business analysts, and customers to translate requirements into technical designs and working solutions.
- Participate in agile delivery activities including technical design, sprint planning, estimation, development, testing, and deployment.
- Troubleshoot complex platform issues and resolve defects across development, test, and production environments.
- Contribute to code reviews, development standards, governance practices, and continuous improvement initiatives.
- Produce technical documentation, solution designs, and deployment artefacts.
What You'll Bring
Essential
- Active NV1 Security Clearance.
- Australian citizenship and ability to work within Australian Government and regulated customer environments.
- Strong hands-on ServiceNow development experience.
- Experience working within agile delivery teams and DevOps-based delivery practices.
- Strong technical troubleshooting and problem-solving skills.
- Ability to work directly with customers and translate business requirements into quality technical solutions.
Highly Desirable
- HRSD (Human Resources Service Delivery) development experience.
- Experience delivering Employee Centre, Lifecycle Events, HR Case Management, or related HRSD capabilities.
- Experience with CMDB, ITSM, CSM, and Workflow Automation.
- Experience working in Federal or State Government environments.
- ServiceNow certifications such as:
- CSA
- CAD
- CIS-HR
- CIS-ITSM
Why Join Us?
You'll be part of an established ServiceNow Practice working on complex enterprise and government programs where strong development capability is highly valued. This role offers the opportunity to work with experienced consultants, modern ServiceNow capabilities, and large-scale platform implementations while remaining hands-on with development.
Contract: Initial 6-month engagement
Location: Australia only, with preference for Brisbane, Canberra, or Adelaide
Clearance: Active NV1 Security Clearance required
Start: ASAP
Skills Required
- Active NV1 Security Clearance
- Australian citizenship
- Ability to work within Australian Government and regulated customer environments
- Strong hands-on ServiceNow development experience
- Experience working within agile delivery teams and DevOps-based delivery practices
- Strong technical troubleshooting and problem-solving skills
- Ability to work directly with customers and translate business requirements into technical solutions
- HRSD development experience
- Experience delivering Employee Centre, Lifecycle Events, HR Case Management, or related HRSD capabilities
- Experience with CMDB, ITSM, CSM, and Workflow Automation
- Experience working in Federal or State Government environments
- ServiceNow certifications such as CSA, CAD, CIS-HR, or CIS-ITSM
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
