Location: Hamilton
Contract term: Approximately 6 weeks
Start: ASAP
We’re looking for an experienced Senior Consultant with strong ServiceNow expertise to join us on a contract engagement based in Hamilton, with an immediate start.
You’ll lead the technical implementation of ServiceNow solutions for a range of customers, working across design, development, configuration and testing within a consulting environment.
This role suits a hands-on consultant with strong Customer Service Management (CSM) expertise who can translate business requirements into effective technical solutions.
What You’ll Do- Develop best-practice designs and solutions that meet customer requirements and business needs.
- Configure, develop, test and manage the technical components of ServiceNow implementations within agreed scope and timelines.
- Work closely with architects and cross-functional teams to enhance features and improve customer adoption and value.
- Act as a trusted technical advisor, providing guidance throughout implementation.
- Maintain strong customer relationships through clear communication and responsive delivery.
- Share your ServiceNow expertise, mentor junior consultants and contribute to internal learning sessions.
- Strong hands-on experience delivering ServiceNow implementations in a consulting environment.
- A proficient understanding of ServiceNow CSM products, services and capabilities, or comparable solutions.
- Certified Implementation Specialist certification in ITSM and/or CSM.
- Experience working in customer service management or customer experience environments.
- Development and/or consulting experience with enterprise SaaS solutions.
- Experience working within Agile/Scrum environments.
- Excellent problem-solving skills and the ability to learn new technologies quickly.
- The ability to work independently and collaborate effectively with technical and non-technical stakeholders.
If you’re an experienced ServiceNow consultant available to start ASAP, apply now with your CV.
Skills Required
- Strong hands-on experience delivering ServiceNow implementations in a consulting environment
- Proficient understanding of ServiceNow Customer Service Management products, services, and capabilities, or comparable solutions
- Certified Implementation Specialist certification in ITSM and/or CSM
- Experience in customer service management or customer experience environments
- Development and/or consulting experience with enterprise SaaS solutions
- Experience working within Agile/Scrum environments
- Excellent problem-solving skills and ability to learn new technologies quickly
- Ability to work independently and collaborate with technical and non-technical stakeholders
Datacom Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Datacom and has not been reviewed or approved by Datacom.
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Healthcare Strength — Healthcare support includes complimentary health insurance packages in Australia and New Zealand alongside employee assistance programs. Wellbeing resources and on‑site meditation rooms are highlighted as part of the offering.
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Wellbeing & Lifestyle Benefits — Flexible and remote work support, plus discounts on gyms, travel, and selected retailers, are prominently featured. The package emphasizes work–life balance and lifestyle support alongside core benefits.
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Flexible Benefits — Flexible working is promoted across locations, with hybrid/remote arrangements positioned as standard practice where feasible. Benefits are framed as locally tailored by country and business unit, reflecting adaptability to context.
Datacom Insights
What We Do
Datacom is Australasia's largest home-grown tech company. Drawing on the experience of over 6500 staff in 24 locations around the globe, we work with a full range of clients, from small start-ups through to government agencies and multinational corporations, to explore and extract the hidden value in their systems. We bring together over half a century of know-how, the right technology and the knowledge and creativity of our people, to deliver sustainable solutions to our customers’ greatest challenges. With our team of dedicated professionals, we work with leading partners to deliver the solutions that are right for our customers – that solve their issues and enhances their businesses. We design, build and run IT systems and processes across operations, cybersecurity, cloud, digital platforms, payroll and enterprise applications. We deliver customer care services and operate mission-critical infrastructure with best-in-class data centre facilities – Datacom delivers on the promise: practical imagination.
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