Process and input incoming orders.
Respond to incoming phone calls and emails from customers looking for job order status.
Coordinate with other Valence departments as necessary to answer and resolve customer inquiries and problems.
Prepare Customs paperwork for international shipments.
Track customer in house orders. Prepare inventories as required.
Perform any required duties related to a busy customer service department.
Other duties as assigned
Full Time
First Shift
Monday-Friday
$17.00-$20.00 Per Hour
This position requires access to knowledge and technical data regulated by the International Traffic in Arms Regulations (ITAR). Valence Surface Technologies is required to verify that applicants meet ITAR requirements prior to employment for this role.
Equal Opportunity EmployerThis employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Ability to respond to customer inquiries
- Experience with Customs paperwork
- Familiarity with customer service operations
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What We Do
From the smallest part to a large aerostructure assembly, Valence is your one-stop-shop in the supply chain for metal finishing. With 8 centers of excellence strategically located across North America, Valence serves the global supply chain with the most comprehensive set of, processing capabilities and approvals for high-value, mission-critical parts. We hold over 3,000 approvals, including Boeing, Airbus, Gulfstream, Spirit, Sikorsky and many more, we support all primes and programs. Our breadth of services include non-destructive testing, shot peening, all forms of chemical processing (anodize, chem-film, passivate and plate), paint, sub-assembly and custom solutions to fit your need. Valence services over 3,500 customers around the country and the world, and delivers 1.1+ million parts a month.
