The applicant will be joining the Quality Monitoring team, which is responsible for the competencies of and due diligence monitoring of sales process and supervisory duties of our sales force. In this role, the applicant will be responsible for performing due diligence monitoring on sales processes, supervisory duties of sales supervisors and sales advisory quality. This will be through the reviews and assessment of sales advisory documentation, performing customer surveys, checking on competency fulfilment, investigating potential findings and activating service recovery. The applicant shall drive good practices expected the sales force, in fulfilling the required expectations, in accordance with the company and regulatory requirements.
- Conduct transaction checks equivalent as part of due diligence
- Reviews of sales documents and supervisor's assessments
- Conduct Call-back to Customers (survey)
- Conduct an audit on supervisor-call-back recordings
- Conduct checks and reviews on supervisory duties activities (Coaching, Meetings, Joint Fieldwork, etc)
- Ensure the review conclusions are within expectations, and further investigate if otherwise.
- Ensure review conclusions are well-documented.
- Identify and communicate issues uncovered and carry out follow-up actions.
- Generate and prepare regular reports for monitoring, tracking, and reporting purposes.
- Support in process reviews and SOP updates.
- Implement initiatives, monitor processes, and conduct constant reviews to ensure compliance with supervisors' and advisers' expected competency standards.
- Undertake projects and execute activities assigned to the team.
Requirements
- Minimally Diploma of any discipline.
- Minimum 1 year of experience in training and competence in sales advisory/compliance audit in the Financial Services industry; or experience in validating sales advisory
- Obtained CMFAS Module 5, 8, 8A, 9, 9A, and Certificate in Health Insurance; or equivalents
- Knowledge of Sales Advisory, regulatory requirements/standards
- Sales supervisory experience in validating fact find, needs analysis and basis of recommendation
- Knowledge of life insurance products and FAA investment products
- Familiarity with the relevant industry and regulators' requirements and developments
- Proficient in Microsoft Office – Word and Excel
- Good verbal and written communication skills
- Meticulous, independent and work well in a team.
- Strong analytical skills and a problem-solver
Skills Required
- Knowledge of sales advisory and regulatory requirements/standards
- Sales supervisory experience validating fact find, needs analysis, and basis of recommendation
- Knowledge of life insurance products and FAA investment products
- Proficiency in a second language (preferably Mandarin or Malay)
- Familiarity with industry and regulators' requirements and developments
- At least a diploma
- Relevant work experience (preferred)
- Passed relevant licensing examinations: CMFAS Module 5, 8, 8A, 9, 9A, Certificate in Health Insurance, or equivalents
- At least 1 year experience in training and competence in sales advisory/compliance audit or validating sales advisory
- Proficient in Microsoft Office (Word and Excel)
- Good verbal and written communication skills
- Meticulous, able to work independently and in a team
- Strong analytical skills and problem-solving ability
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
