The Role
Monitors contracted child welfare providers for compliance with SSCC agreements, regulations, performance standards, and service requirements. Responsibilities include preparing reports, analyzing performance data, conducting site visits and audits, documenting findings, assessing risks, tracking corrective actions, researching regulations, and providing technical assistance. The role also coordinates monitoring activities, verifies background checks and licenses, communicates compliance issues, and maintains confidential records.
Summary Generated by Built In
Position: Contract Monitoring Specialist
Classification: Full-time, Exempt
Reports to: Manager, Contract Monitoring Services
Company: Texans Together
Location: Houston, TX
Position Description:
The Contract Monitoring Specialist plays a critical role in ensuring that contracted providers, including Child Placement Agencies (CPAs), General Residential Operations (GROs), Residential Treatment Centers (RTCs), and Supervised Independent Living (SIL) programs, adhere to the terms of their agreements with the Single Source Continuum Contractor (SSCC). This role focuses on ongoing monitoring, compliance oversight, and accountability, particularly as it relates to T3C implementation, DFPS expectations, and network-wide performance standards.
Primary Responsibilities:
Classification: Full-time, Exempt
Reports to: Manager, Contract Monitoring Services
Company: Texans Together
Location: Houston, TX
Position Description:
The Contract Monitoring Specialist plays a critical role in ensuring that contracted providers, including Child Placement Agencies (CPAs), General Residential Operations (GROs), Residential Treatment Centers (RTCs), and Supervised Independent Living (SIL) programs, adhere to the terms of their agreements with the Single Source Continuum Contractor (SSCC). This role focuses on ongoing monitoring, compliance oversight, and accountability, particularly as it relates to T3C implementation, DFPS expectations, and network-wide performance standards.
Primary Responsibilities:
- Assist in all contract readiness activities to prepare for SSCC Stage I go-live.
- Assist in compiling data and preparing reports for contract monitoring activities, including performance metrics, service delivery, and financial expenditures.
- Assist in coordinating meetings related to contract monitoring visits and issue resolution.
- Help track and document contractor compliance with required background checks, licenses, and training requirements.
- Monitor subcontractor compliance with SSCC contract terms, state and federal regulations, and performance metrics.
- Conduct on-site visits, interviews, and file reviews to assess service delivery.
- Analyze performance data and prepare detailed monitoring reports with findings and recommendations.
- Conduct risk assessments and provide written feedback to management.
- Track resolution of deficiencies and verify implementation of improvement strategies.
- Provide technical assistance and guidance on contract requirements.
- Conduct contractual audits to maintain compliance.
- Conduct basic research on relevant state and federal regulations, agency policies, and best practices as directed.
- Maintain thorough documentation of monitoring activities and communications.
- Communicate compliances and noncompliance’s to subcontractors and SSCC leadership.
- Maintain strict level of confidentiality when handling sensitive contract and client information, in compliance with agency policies and regulatory requirements.
- Bachelor’s degree, preferably in social services or human services. Relevant experience in contract administration and social services may be considered in lieu of formal degree.
- Proven experience in administrative or contact support, preferably within government agencies or a social services environment.
- Experienced and knowledgeable of child welfare services, child placement agencies, or residential care settings in Texas.
- Experience with contract documentation, record keeping, and data entry is highly desirable.
- Demonstrated ability to work attentively under strict deadlines with a high degree of accountability.
- Skilled in preparing clear, concise, and high-quality reports tailored to varied audiences.
- Strong written and verbal communication skills, with an emphasis on clarity and professionalism.
- Exceptional attention to detail, ensuring accuracy and precision in all reporting and documentation.
- Proven capability to manage multiple evaluations concurrently while adapting to shifting priorities in fast-paced environments.
- Able to work independently with minimal supervision, exercising sound judgment in decision-making.
- Effective team collaborator, capable of engaging with diverse organizational structures to collect data and support evaluation objectives.
- Proficient in Microsoft Excel and Word, with the ability to leverage these tools for efficient data handling and documentation.
- Adept at reading, interpreting, and analyzing complex data, information, and documents to inform decisions.
- Environment: Office
- Range of Schedule: Mon – Fri, 7:00 a.m. to 8:00 p.m.
- Travel: Occasional – Local and Statewide
Skills Required
- Bachelor’s degree, preferably in social services or human services; relevant contract administration and social services experience may substitute.
- Experience in administrative or contract support, preferably with government agencies or social services organizations.
- Knowledge of child welfare services, child placement agencies, or residential care settings in Texas.
- Experience with contract documentation, record keeping, and data entry.
- Proficiency with Microsoft Excel and Microsoft Word.
- Ability to prepare clear, concise, accurate reports and analyze complex data and documents.
- Ability to manage multiple evaluations, meet strict deadlines, work independently, and collaborate effectively.
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The Company
What We Do
DePelchin Children's Center is a Houston-based nonprofit that supports children and the families who care for them. Founded in 1892, it provides comprehensive services including parenting classes, counseling, foster care, adoption, prevention, and family-strengthening programs. Its mission is to promote children's mental health and physical well-being, prevent maltreatment, preserve healthy families, and help ensure children grow up in safe, caring homes.
