Contract Manager

About Persona

Persona is the configurable identity platform built for businesses in a digital-first world. Verifying individuals and organizations is harder — but more important — than ever, with AI enabling fraudsters to launch sophisticated accounts at scale and regulations evolving rapidly.

We’ve built Persona to support practically every use case and industry — that’s why we’re able to serve a wide range of leading companies. For example, Instacart relies on Persona to verify shoppers who onboard onto their platform before delivering groceries to your doorstep. Meanwhile, OpenAI relies on Persona to keep bad actors out, protecting one of the world’s most powerful AI platforms from large-scale abuse in a time when AI is reshaping the way we work and live.

We’re growing rapidly and looking for exceptional people to join us!

Persona is seeking a detail-oriented and proactive Contract Manager to support our Legal team with a primary focus on vendor and sales agreements, as well as a range of legal support and legal operations responsibilities. This role will play a critical part in enabling efficient contracting processes, supporting cross-functional stakeholders, and ensuring contractual and compliance obligations are tracked and managed effectively.

This position is ideal for someone who is comfortable operating in a fast-paced technology environment, enjoys process improvement, and has experience supporting commercial legal workflows.

• Manage the intake execution, and lifecycle tracking of vendor and sales agreements, including:

  • SaaS agreements

  • Master services agreements (MSAs)

  • Order Forms

  • Data processing agreements (DPAs)

  • NDAs

  • Amendments

• Coordinate contract review workflows between Legal, Sales, Procurement, Finance, Security, and other internal stakeholders.

• Assist with the review and negotiation of the above agreements, using pre-approved contract templates and playbooks and escalating non-standard terms to attorneys as appropriate.

• Track contract status, key terms, renewals, expirations, and obligations in Persona’s contract management system.

• Support contract execution processes, including signature coordination and post-execution distribution and filing.

Vendor & Procurement Support

• Assist with vendor contract review and negotiation, using pre-approved contract templates and playbooks and escalating non-standard terms to attorneys as appropriate.

• Assist with onboarding from a compliance perspective, including review of terms, risk assessment, and documentation requirements.

• Help ensure vendor agreements align with Persona’s security, privacy, and compliance standards.

• Maintain vendor contract records and support renewal and termination workflows.

Legal Operations Duties

• Support the Legal team with corporate, compliance, and operational matters as needed.

• Assist with entity creation and maintenance as well as foreign qualifications.

• Maintain organized legal records, contract repositories, and internal documentation.

• Assist with internal audits, diligence requests, and responses to customer or partner inquiries related to contractual terms.

• Support the development and maintenance of legal templates, playbooks, and internal guidance materials.

• Help improve legal processes and systems to increase efficiency and scalability.

• Coordinate with outside counsel and vendors on discrete projects as needed.

Required

• 3+ years of experience in a contract manager, paralegal, legal operations, or similar role, preferably at a technology or SaaS company.

• Hands-on experience supporting vendor and/or sales contracts.

• Strong organizational skills and attention to detail, with the ability to manage multiple contracts and priorities simultaneously.

• Familiarity with contract management systems and electronic signature tools.

• Ability to work cross-functionally with Legal, Sales, Finance, Procurement, and Security teams.

• Clear written and verbal communication skills.

Preferred

• Paralegal certification or equivalent practical experience.

• Experience working in a high-growth or startup environment.

• Familiarity with data privacy, information security, and SaaS-related contractual issues.

• Experience supporting international contracts or global vendors/customers.

• A self-starter who can operate with minimal supervision while knowing when to escalate issues.

• Someone who is process-minded and enjoys building and refining workflows.

• A pragmatic, business-oriented approach to legal support.

• High integrity and discretion when handling sensitive information.

Full-time Employee Benefits and Perks

For full-time employees (excluding internship and contractor opportunities), Persona offers a wide range of benefits, including medical, dental, and vision, 3% 401(k) contribution, unlimited PTO, quarterly mental health days, family planning benefits, professional development stipend, wellness benefits, among others. While we believe competitive compensation and benefits are a critical aspect of you deciding to join us, we do hope you consider why our core values and culture are right for you. If you’d like to better understand what it’s like working at Persona, feel free to check out our reviews on Glassdoor.