The Life and Health Operations (LHO) department plays a pivotal role in ensuring we provide our customers with affordable and comprehensive life and health products, with efficient processes to allow optimal service to our customers. You will be part of the Health Policy Servicing team which handles policy servicing transactions of our IncomeShield plans. You will report to the manager of Policy Servicing team and your key responsibilities include:
- Perform health policy servicing transactions such as Change of plan type; Termination; Change payer; Change payment method, within the expected turnaround time
- Prepare Letters after performing the above transactions
- Conduct check on work done by staff on a regular basis
- Take on projects (within the department or cross department) to improve processes so as to improve process effectiveness and efficiency
- Support in company-wide initiatives such as reviewing of letters, work instructions, forms, system enhancements
Qualifications
- Possess a Degree/Diploma or equivalent
- Experience in the life and/or health insurance industry with its relevant insurance qualifications will be advantageous
- Familiar with the business environment and industry practices of insurance intermediaries on individual life or health
- Able to work under tight timeline and pressure
- Creative problem solving skills coupled with an eye for detail
- Excellent communication and people skills
- Works well in a team
- Able to work extra hours when required
- Able to multi-task and handle various concurrent projects
Income Insurance Limited is Singapore’s leading composite insurer, offering products and services that serve the protection, savings, and investment needs of different life stages and for all segments of society.
Income’s innovative, data-driven and omni-channel approach puts us at the forefront of customer-centric solutions that meet rapidly evolving needs and empower better financial well-being.
Income was established in 1970 and remains the only insurance co-operative in Singapore. We are committed to create a positive social impact through our products, services and people.
Today, we serve more than 2 million policyholders. Our financial strength and diversified investment portfolio are reflected by our strong credit ratings which underpin the delivery of our commitment to customers.
Skills Required
- Degree/Diploma or equivalent
- Experience in the life and/or health insurance industry with relevant insurance qualifications
- Familiarity with business environment and industry practices of insurance intermediaries on individual life or health
- Ability to work under tight timelines and pressure
- Creative problem solving skills and attention to detail
- Excellent communication and people skills
- Ability to work well in a team
- Willingness to work extra hours when required
- Ability to multi-task and manage concurrent projects
What We Do
Income Insurance Limited (Income Insurance) is one of the leading composite insurers in Singapore, offering life, health and general insurance. Established in Singapore to plug a social need for insurance in 1970, Income Insurance continues to put people first by serving the protection, savings and investment needs of individuals, families and businesses today. Its lifestyle-centric and data-driven approach to insurance and financial planning puts the company at the forefront of innovative solutions that empowers the people it serves with better financial well-being. Additionally, Income Insurance is committed to being a responsible business that champions the environment and builds stronger communities by supporting financial inclusion, education for youth-in-need and seniors’ well-being. For more information, please visit www.income.com.sg
