The Role
Configure, calibrate, and deploy mobile devices per customer specs; install and manage Windows, iOS, and Android OS and software; diagnose, test, and repair devices; operate PC-based test programs; document repairs and maintain service management systems and databases; follow written instructions and work independently in a fast-paced environment.
Summary Generated by Built In
The Contract Configuration Specialist will work on our team to configure device settings and install applications on mobile devices - smartphones, tablets and more.
Essential Functions
- Adjust, calibrate, configure and deploy devices per customer specifications
- Install operating systems and software; Windows, iOS, and Android
- Diagnoses, tests and repairs malfunctioning devices
- Must be capable, and comfortable with operating various PC base test programs, documenting repairs, and utilizing our database to log his/her work.
- Must be organized and detailed oriented.
- Must be a problem solver and have a positive approach to every challenge
- Self-motivated and ability to work in a fast-paced environment
- Must be able to follow written instructions
- Maintain and update of our service management systems used in creating service request orders
Qualifications
- Successful candidates are resourceful individuals who will always be looking for opportunities to make processes more efficient.
- Experience working with mobile devices; tablets, smartphones, etc.
- Expertise with Operating Systems – knowledge of installing, deleting, and creating partitions.
- Ability to cooperate with others to give and receive information both verbally and in writing / via email.
- Ability to apply knowledge and work independently as needed.
- Must maintain regular and reliable attendance to the satisfaction of management
- Ability to operate a computer and other position related technologies
- Must be able to work flexible hours as needed
- Must be able to clearly and confidentially communicate with TRG employees and other stakeholders
- Must adhere to all TRG Values at all times
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Skills Required
- Experience configuring and deploying mobile devices (smartphones, tablets)
- Install operating systems and software on devices (Windows, iOS, Android)
- Knowledge of OS installation tasks including deleting and creating partitions
- Ability to diagnose, test, and repair malfunctioning devices
- Experience operating PC-based test programs and documenting repairs
- Experience using databases and service management systems to log work and create service orders
- Strong organizational skills and attention to detail
- Problem-solving mindset and positive approach to challenges
- Self-motivated and able to work in a fast-paced environment
- Ability to follow written instructions
- Ability to work flexible hours as needed
- Ability to communicate clearly and confidentially with employees and stakeholders
- Maintain regular and reliable attendance
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The Company
What We Do
TRG is a global managed services provider that manages the full lifecycle of every enterprise endpoint. As a device agnostic leader, we don’t just sell you devices. We manage the full endpoint experience. Learn more at www.trgsolutions.com.
