Continuous Improvement Specialist

Welcome to a workplace where everyone passionately believes in one purpose!
 
Our company's commitment extends beyond tasks; it's about infusing every action with purpose. We are dedicated to bringing unparalleled passion and customer focus to every facet of our business, creating an environment where your contribution truly matters.
 
With 70 years of experience, we are the leading strategic partner, providing specialized solutions for airlines, airports, and enterprises across 21 countries throughout The Caribbean and Latin America.
 
At GCG, we believe the secret recipe for a perfect team blends talent, focus, and discipline. We seek these qualities in candidates eager to thrive in a diverse and multicultural environment.
 
Our comprehensive solutions include Sky Dining, Airport Dining, Aviation Support, and Culinary. With a team of over 5,500 highly skilled experts dedicated to excellence, we uphold the highest standards of quality and service. We are committed to elevating travel & culinary experiences for all our customer's journeys, becoming the top choice in the region.

• Ensure the maintenance and permanent evolution of the continuous improvement system in the assigned business line(s)
• Coordinate, plan, and develop induction, recurring, reinforcement, or specific training related to problem-solving and improvement tools, lean leadership, according to the established training plan.
• Maintain fluid communication with people at the station, customers, suppliers, and the continuous improvement committee.
• Support root cause analysis exercises in the investigation of customer complaints or claims.
• Guide and provide technical assistance to station people, clients, suppliers or other stations when required.
• Permanently search for alternatives to improve processes, using the systems/tools established by HDQ.
• Prepare a master plan annually for the implementation of strategic and operational practices aligned with the HDQ continuous improvement strategy.
• Manage and keep up-to-date documentation and records related to improvement tools/systems.
• Lead the monthly continuous improvement internal audit.
• Monitor the progress and closure of corrective actions resulting from internal Continuous Improvement audits
• Prepare and present reports to the station manager/continuous improvement committee as required.
• Provide support in improvement projects/initiatives that are required at the local level.
• Challenge the status quo to constantly improve ways of working across the station

Embark on a journey with us, where every day brings new opportunities for growth and success. If you thrive in a dynamic environment and want to be part of a team that celebrates achievements, come, be a part of our story. Your career adventure starts here!