About the Role
Phase 3 Productions is seeking a proactive and technically skilled IT & Streaming Support Specialist to strengthen our digital, virtual, and broadcast ecosystem. This role suits someone who thrives in a fast-paced environment, enjoys solving technical challenges, and is excited to support one of Jamaica’s leading event, media, and broadcast production companies.
Key Responsibilities
IT Support & Systems Management
- Provide day-to-day IT support for staff across multiple locations
- Set up and configure laptops, mobile devices, printers, software, and user accounts
- Manage Wi-Fi networks, basic server access, Google Workspace, and device security
- Maintain IT asset inventory and support onboarding/offboarding processes
Streaming & Virtual Event Support
- Set up, test, and manage streaming links on Zoom, Teams, YouTube Live, Vimeo, etc.
- Support virtual and hybrid events with reliable audio/video connectivity
- Conduct tech checks and assist presenters and clients with virtual platforms
Digital Signage Monitoring & Support
- Assist with setup and remote monitoring of digital signage players and systems
- Respond to system alerts and coordinate on-site follow-ups with technical teams
Broadcast System Support
- Perform basic updates, firmware installations, and configuration backups
- Assist production teams with network tasks, device testing, and event readiness
Network, Security & Infrastructure Management
- Manage network and security infrastructure across offices, warehouses, OB units, and event sites
- Implement network monitoring and maintain secure configuration backups
- Oversee device standards through MDM/endpoint management tools
- Create and enforce cybersecurity policies (MFA, access control, encryption, EDR)
- Run vulnerability checks, patch cycles, and manage secure user access
- Maintain incident response and disaster recovery procedures
Documentation & Process Improvement
- Maintain IT and streaming SOPs, network diagrams, logs, and troubleshooting guides
- Recommend improvements to enhance reliability, efficiency, and cybersecurity
Qualifications
- 2–4 years’ experience in IT support, technical support, or AV/streaming
- Solid understanding of networking, device setup, and troubleshooting
- Experience with Zoom/Teams and virtual event platforms
- Familiarity with broadcast or AV equipment is an asset
- Strong communication and customer service skills
- Relevant IT certifications (CompTIA, CCNA, Google IT Support, etc.)
Who You Are
- A calm, solutions-driven problem solver who doesn’t panic under pressure
- Someone who enjoys working hands-on with technology and learning new systems
- Comfortable supporting both office staff and production teams with patience and clarity
- Organized, reliable, and able to manage multiple priorities without losing follow-through
- A team player who communicates well and takes ownership of tasks from start to finish
- Someone who takes pride in clean setups, documentation, and consistent uptime
- Curious, proactive, and eager to contribute to a high-performance production environment
Skills Required
- 2-4 years experience in IT support
- Solid understanding of networking and troubleshooting
- Experience with Zoom and virtual event platforms
- Familiarity with broadcast or AV equipment
- Strong communication and customer service skills
- Relevant IT certifications (CompTIA, CCNA, Google IT Support)
What We Do
Phase 3 Productions is a content creation and event production company based in Kingston, Jamaica. We specialize in creating visually stunning content for all your digital platforms, as well as full support for all your event needs, which includes: lighting, led screens, audio services and more. From pre-production to event execution, our team of experienced professionals is dedicated to bringing your vision to life. Whether you're looking to shoot a commercial, or to create an unforgettable event experience, Phase 3 Productions has the expertise and resources to make it happen. Let us help you tell your story and showcase your brand in the most compelling way possible.
