At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
A leader in the payments industry, Elavon provides end-to-end payment processing solutions and services to more than one million
merchants around the world. If you want to make a difference in your life, your community and your world, join us at Elavon. We know our
company is only as strong as our people, and we are committed to your professional growth and success. Elavon is part of the U.S. Bank
family, a diverse workplace, where we celebrate the individuality of each member of our global team.
Job overview:
As Quality and Continuous improvement specialist you will work with stakeholders throughout the business to identify areas of opportunity for
continuous improvement .This is an analytical role designed to support Premier Account Executive teams with ongoing efforts to improve
processes, procedures and interdepartmental workstreams.
Establish and maintain great working relationships with key departments to maintain workstreams that strive for mutual
benefits;
Analyze key performance indicators for the Premier department with a goal of identifying trends and opportunities for
improvement;
Promote standards within the Premier teams through ongoing call and email quality evaluations and targeted
training/upskilling programs;
• Deliver high standard of reporting with key attention to details suitable for all audience levels;
• Coordinates and interacts with internal teams and individuals to ensure high levels of service delivery;
Act as department representative in projects which may impact premier team and ensure business line readiness in case of
potential impact;
• Maintain departmental procedures and ensure all updates meet compliance requirements.
• Deliver training as required;
• Communicate application/process changes to relevant team members in appropriate manner and check for understanding.
Basic Qualifications
• High school diploma or equivalent
• Two to three years of customer service experience
• Excellent, fluent English, written and verbal
Preferred Skills/Experience
• Strong verbal, written, and interpersonal communication skills
• A methodical and logical approach to tasks
• Great attention to detail
• Strong analytical and problem-solving skills
• Confident in making decisions
• Ability to work independently
• Ability to manage multiple tasks/projects and deadlines simultaneously
• Proficient in and able to navigate multiple computer systems at once
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
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What We Do
YOUR ELAVON We pride ourselves on delivering exceptional payment experiences, whether customers tap, insert, or swipe. Pay online, mobile, or in-person. Our fast and secure payment solutions are tailored to meet the needs of any business. For more than 30 years, Elavon has been a leader in payment processing. Backed by cutting-edge software and technologies, we serve more than 1.5 million customers across 36 countries. We grow with you — whether your business is large or small, local or international. We help you drive revenue and customer satisfaction with our tailored solutions that are designed to meet the needs of your industry. Visit elavon.com or call 1-877-754-1095* to learn more about our wide range of innovative solutions and services. Discover how our customer-first approach will help you grow your business, set you apart from competitors and strengthen your brand. * We accept relay calls ELAVON BY THE NUMBERS* • A global leader in payment processing for more than 30 years • Consistently rated among the top five global payment providers in the world • Backed by the strength and stability of U.S. Bank, the fifth largest commercial bank in the U.S. • More than 1.5 million customers in over 36 countries • Processing more than 6.2B total transactions annually in over 131 currencies • Partnerships with more than 650 banks worldwide • Multilingual customer service available 24/7/365 * Nilson Report, 2020/2021
