The Continuous Improvement Business Process Specialist II will be responsible for leading business process improvement initiatives while driving ERP system alignment, process standardization, and operational excellence across the ICS organization. In this position, the candidate will engage with all functions and levels of the organization to identify opportunities to optimize business processes, improve ERP utilization, and support strategic system initiatives.
The role serves as a key business partner to Operations, Supply Chain, Customer Service, Finance, Engineering, and Information Systems teams to ensure effective deployment and utilization of SAP and related business systems. Through process optimization, change management, training development, and cross-functional collaboration, this position will help establish standardized best practices, improve user adoption, and support globalization of ERP-enabled business processes.
Successful implementation will improve Nordson's Key Performance Indicators (KPIs) through standardized processes, improved system utilization, reduced process variation, and increased organizational capability in ERP business processes.
Essential Job Duties and Responsibilities
- Develop, train, and coach employees in Continuous Improvement fundamentals and NBS Next principles.
- Compile data, manage databases, ensure data integrity, and drive continuous improvement of business processes and operational performance.
- Lead business process optimization initiatives across functional areas including Operations, Supply Chain, Customer Service, Finance, and Engineering.
- Serve as a business process subject matter expert supporting SAP and ERP process alignment activities.
- Partner with Information Systems and Information Technology teams on ERP deployments, enhancements, upgrades, and continuous improvement initiatives.
- Lead business process mapping activities utilizing value stream mapping, and other Continuous Improvement methodologies.
- Identify opportunities to simplify, standardize, and optimize processes utilizing ERP system capabilities.
- Support globalization and harmonization of ERP business processes across the ICS organization.
- Develop and maintain process documentation, standard work, job aids, and training materials to improve system adoption and user effectiveness.
- Facilitate end-user training and knowledge transfer related to ERP functionality and business process execution.
- Support change management activities associated with business process and system improvements.
- Collaborate with business leaders to identify gaps in ERP utilization and develop sustainable solutions.
- Lead implementation of continuous improvement initiatives that improve Safety, Quality, Delivery, Inventory, Productivity, and Cost (SQDIPC) metrics.
- Maintain project plans supporting strategic business and digital transformation initiatives.
- Support NBS standardization and best-practice deployment across the organization.
- Other duties as assigned.
Education and Experience Requirements
- Bachelor's Degree in Business, Operations Management, Supply Chain, Information Systems, Engineering, or related field preferred; equivalent experience may be considered.
- 3-7 years of experience in Continuous Improvement, Business Process Management, ERP Systems, Operations Excellence, or related disciplines.
- Demonstrated experience working within SAP.
- Experience leading business process improvement and standardization initiatives.
- Experience supporting ERP implementations, upgrades, or business transformation projects.
- Experience facilitating process mapping and business process redesign activities.
- Strong understanding of cross-functional business processes including operations, supply chain, customer service, planning, procurement, and finance.
- Change/project management experience preferred..
- Experience developing and delivering business process training preferred.
Preferred Skills and Abilities
- Strong SAP and ERP functional knowledge with demonstrated ability to optimize business processes.
- Advanced understanding of transactional process flows and cross-functional ERP integration.
- Strong business process analysis and process mapping capabilities.
- Proven ability to identify process inefficiencies and implement sustainable improvements.
- Ability to partner effectively with IS/IT teams to support system deployments and enhancements.
- Experience creating and delivering effective end-user training and knowledge transfer programs.
- Excellent facilitation, communication, and stakeholder management skills.
- Strong change management and organizational development capabilities.
- Ability to manage multiple priorities and projects simultaneously.
- Strong analytical and problem-solving skills.
- Self-starter with strong organizational and project management skills.
- Proficiency with SAP, Microsoft Office Suite, SharePoint, Visio, and project management tools.
- Ability to influence cross-functional teams without direct authority.
Working Conditions and Physical Demands
Office and manufacturing environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required
Estimated 20% Domestic and International
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Skills Required
- Bachelor’s degree in business, operations management, supply chain, information systems, engineering, or a related field, or equivalent experience
- 3-7 years of experience in continuous improvement, business process management, ERP systems, operational excellence, or related disciplines
- Demonstrated experience working with SAP
- Experience leading business process improvement and standardization initiatives
- Experience supporting ERP implementations, upgrades, or business transformation projects
- Experience facilitating process mapping and business process redesign activities
- Strong understanding of cross-functional processes including operations, supply chain, customer service, planning, procurement, and finance
- Change or project management experience
- Experience developing and delivering business process training
- Proficiency with SAP, Microsoft Office Suite, SharePoint, Visio, and project management tools
- Ability to influence cross-functional teams without direct authority
Nordson Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Nordson Corporation and has not been reviewed or approved by Nordson Corporation.
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Retirement Support — The 401(k) features automatic enrollment at 6%, a 50% match on up to 6% of pay, and an additional 3% company contribution for eligible U.S. employees even without employee contributions. Feedback suggests this retirement structure is above what many mid-size manufacturers offer.
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Leave & Time Off Breadth — Paid holidays and a typical year-end shutdown between Christmas and New Year’s at many U.S. locations expand time off beyond standard PTO. Feedback suggests this shutdown is a distinctive work-life perk, though availability can vary by site or business unit.
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Wellbeing & Lifestyle Benefits — Volunteer release time and a 3:1 charitable gift-matching program are offered alongside recognition programs, tuition assistance, and community initiatives. Feedback suggests these elements add value beyond core insurance and PTO.
Nordson Corporation Insights
What We Do
Nordson is a team of 7,300 global employees thriving in an environment where they are supported and encouraged to be their best. Working side by side, we build meaningful connections with each other and our customers. Together, we deliver products that are solutions, and they’re likely touching your life every day. Have you ever changed a diaper? Opened a box of cereal? Used a smart phone or driven a car? Then we’ve already met. At Nordson, we take pride in being an outstanding corporate citizen and strongly believe in sharing our success with the communities where our employees live and work. Whether you’re working in one of our labs, offices or manufacturing facilities, your efforts will enable our customers to succeed and our company to continuously improve and grow. We engineer, manufacture and market differentiated products and systems used for precision dispensing and processing in a variety of end markets, from packaging to transportation and medical to electronics. Founded in 1954, we operate under the values of integrity, respect for people, customer passion, energy and excellence. Nordson is headquartered in the United States in Westlake, Ohio, and has direct operations in more than 30 countries to support our products and systems with application expertise and a direct global sales and service organization
