The Continuous Improvement Analyst utilizes specific strategic account management processes to drive growth and continuous improvement throughout all areas of the business.
Essential Job Functions:
- Assist Account Management team in managing the company’s top strategic accounts to ensure the customer is receiving the best product at the lowest possible cost, while maximizing margin and network efficiency
- Manage and lead resolution of service concerns through the Risk Escalation Process
- Provide assistance to the Account Management team with specialized process development and analysis designed to identify and correct areas needing improvement
- Work with Account Management and Operations to monitor customer performance metrics and assist in the analysis and resolution of service failures
- Work with reporting team to establish reporting tools to assist the Account Management team
- Develop and monitor internal processes and standard operating procedures for the Account Management and Continuous Improvement teams
- Perform network failure trend analysis
- Develop customer corrective action plans and assign tasks to ensure proper accountability, follow through and long-term performance sustainability
- Communicate effectively and professionally with all levels within Hub Group organization
- Complete or assist with miscellaneous projects as assigned
Minimum Qualifications:
- Bachelor’s Degree preferred but not required
- Experience in the transportation industry is preferred
- Excellent oral communication, written communication and organizational skills, analytical skills and attention to detail
- Must be a self-starter and have the ability to communicate and interface effectively with all levels of the Hub organization in a manner that consistently produces results
- Proficiency with MS Office software, specifically Microsoft Excel for reporting
- Must have the ability to work with minimal supervision
Salary Range: $50,000 - $60,000/year base salary plus eligibility for additional incentive
This is an estimated range based on the circumstances at the time of posting, however it may change based on a combination of factors, including but not limited to skills, experience, education, market factors, geographical location, budget, and demand.
Benefits We offer a comprehensive benefits plan including:
- Medical
- Dental
- Vision
- Flexible Spending Account (FSA)
- Employee Assistance Program (EAP)
- Life & AD&D Insurance
- Disability
- Paid Time Off
- Paid Holidays
BEWARE OF FRAUD!
Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group’s name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:
- Hub Group will never solicit money or credit card information in connection with a Hub Group job application.
- Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail.
- Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers
Hub Group is the premier, customer-centric supply chain company offering comprehensive transportation and logistics management solutions. Keeping our customers’ needs in focus, Hub Group designs, continually optimizes and applies industry-leading technology to our customers’ supply chains for better service, greater efficiency and total visibility. As an award-winning, publicly traded company (NASDAQ: HUBG) with $5 billion in revenue, our 6,000 employees and drivers across the globe are always in pursuit of "The Way Ahead" - a commitment to service, integrity and innovation. We believe the way you do something is just as important as what you do. For more information, visit www.hubgroup.com.
Skills Required
- Excellent oral communication, written communication and organizational skills, analytical skills and attention to detail
- Must be a self-starter with ability to communicate and interface effectively at all levels
- Proficiency with MS Office software, specifically Microsoft Excel for reporting
- Ability to work with minimal supervision
- Bachelor's Degree
- Experience in the transportation industry
What We Do
For 50 years, Hub Group has been dedicated to serving customers with innovative, premier supply chain solutions tailored to each client’s needs. We understand your business needs are constantly evolving, so we design transportation solutions to scale and evolve with them. Supported by a powerful asset-backed network of 45,000 53’ intermodal containers, nearly 4,000 drivers, 5,500 trailers and 29 terminals, our transportation solutions are strategically built to drive long-term success. We work with your organization to deliver high-quality service while incessantly refining and improving your supply chain to forge a clearer route ahead. Hub Group provides industry-leading solutions for customers that want better control over costs, higher levels of service and a streamlined approach to their supply chain. Our solutions harness proprietary technology to optimize multimodal networks for customers operating both domestically and across the globe. Through customer-centric strategies and programs, we centralize all communication, management and accountability for your supply chain – allowing you to focus on other areas of your business. Our end-to-end suite of solutions is blended and delivered to customers with a single point of contact, supported by teams that look deeper into supply chains to extract hidden value. We advance sustainability initiatives, provide better visibility and help navigate customers’ businesses towards their unique goals. And on top of that, we remain true to our roots with a culture of service, innovation and integrity. Because we believe the way you do something is just as important as what you do. At Hub Group, we know The Way Ahead.
