Continuity of Business Testing Coordinator

The Continuity of Business Testing Coordinator is professional who is responsible for working with the Application Teams in their test planning and execution for a portfolio of applications that are participating in a scheduled DOS Testing event.  This includes ensuring major deliverables are met on a timely basis, clarifying objectives/criteria, handling testing queries, and providing Fusion support. 

The role requires good analytical skills to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Excellent communication and diplomacy skills are required.

Responsibilities:

• Communication with stakeholders to assure information is shared timely and professionally.

• Application coordination, end-to-end test planning and execution for Denial of Service (DOS) Tests:

  • Data Center and Tech Room Site DOS Test, Quarterly and Stand-Alone DOS Test.

  • EUC Testing.

  • Production Swing Testing.

• Support the Business Coordinator as part of Lead BRCs Test Planning meetings and provide testing guidance.

• Collaboration with Business Coordinator and Business Functionality Testers to validate test results.

• ​Perform postmortem/lesson learnt review with Application Teams for application failures and assure proper categorization in Fusion.

• Provide guidance to stakeholders on technical recovery and testing capabilities.

• Contribute to continual improvements and enhancements to the DOS Testing Framework.

Knowledge/Experience:

• 3-5+ Years of experience

• Subject matter expert in at least one security and/or COB technology or Enterprise Resilience discipline.

• Basic knowledge of Business Continuity principles and procedures across all aspects of business continuity planning and regulatory compliance

• General appreciation of the technical environment is desirable (like Infrastructure, Data Center organization structure, Mainframe environment)

• Knowledge of disaster recovery methodologies and technical testing strategies would be advantageous

Skills and Qualifications:

• Ability to analyze and review large data volumes.

• Excellent communication and presentation skills, written and verbal in English.

• Ability to lead without authority, coordinate virtual teams.

• Ability in managing tasks within virtual teams, and remote staff

• Ability to manage challenging and/or conflict situations.

• Ability to work against fixed deadlines and prioritize deliverables.

• Project management skills.

• Ability to manage a discipline across a region, where local regulations may apply.

• Understanding of Infrastructure and Data Center/Tech Room organization structure and processes.

• Business Continuity experience would be an advantage.

• Knowledge of disaster recovery methodologies and technical testing strategies would be an advantage.

• Understanding of Application Development and/or Infrastructure Development environment, including cloud and/or mainframe and/or robotics environments would be advantageous.

Development Value:

• Expand knowledge of Technology Infrastructure as new technologies (e.g., cloud, robotics, etc.) are introduced

• Develop relationships between the Line of business COB/SME and the Regional DOS Testing Team

• Constant interaction with Application Coordinators and Business Coordinators; provide guidance and support on DOS Testing related questions/issues

Education & Qualifications:

• BS/BA degree or compensating years of experience

• Business Continuity Institute or DRII membership highly desirable

What we can offer you:

By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:

• Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)

• Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates

• Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates

• Employee Assistance Program financed by Employer

• Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)

• Sport Card for employees subsidized via Social Benefits Fund and Sport Cards for certain family members available at preferential rates

• Additional benefits from Company’s Social Benefit Fund, in particular: Holidays Allowance, support for sport and cultural activities, team building events.

• Additional day off for volunteering

• Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.

• Opportunity to receive an annual discretionary incentive award

• Special offers and discounts for employees

• Copy and paste the URL below into a new tab on your web browser to view the Remuneration Regulations extract: https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope_plc_05012025_A.pdf

Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.

Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.

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This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

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