Company Description

The California Independent System Operator (ISO) manages the flow of electricity across the high-voltage, long-distance power lines that make up 80 percent of California's power grid. We safeguard the economy and well-being of 30 million Californians by operating the grid reliably 24/7.

As the impartial grid operator, the California ISO opens access to the wholesale power market that is designed to diversify resources and lower prices. It also grants equal access to 25,865 circuit-miles of power lines and reduces barriers to diverse resources competing to bring power to customers.

The California ISO's function is often compared to that of air traffic controllers. It would be grossly unfair for air traffic controllers to represent one airline and profit from allowing that company's planes to go through before others. In the same way, the California ISO operates independently—managing the electron traffic on a power grid we do not own—making sure electricity is safely delivered to utilities and consumers on time and reliably.

The California ISO is committed to the health, safety, and work/life integration of it employees and is proud to offer flexible work arrangements. This position would be eligible to participate in a hybrid or remote schedule. Relocation assistance is available.

Job Description

Under the general direction of the Manager, responsible for producing a wide variety of content for multiple websites. Written content includes topic introductions and summaries, process explanations, headlines, and instructional content consistent with the online ISO brand and style guidelines. In addition, ensures existing web content is accurate and up-to-date, create material for blogs and intranet; proofread and edit online content; conduct website section reviews with content “owners”; identify and research customers’ needs and gaps in content and recommend and implement improvements to existing content and/or add new topics; coordinate with social media and media relations teams to promote new web content; recommend new content placement and improve organization of all existing content. Ability to identify new opportunities to strengthen the corporate brand via the website.

What You Will Be Doing:

• Research, review and write new content and edit existing content for the ISO’s external website. With input from the customer service department, identify and research internal and external customer needs and gaps in content; recommend and implement improvements to existing content or creation of new content.
• Develop, maintain and perform content review sessions in partnership with divisional subject matter experts and staff. Recommend and implement improvements to processes, content, organization, understandability, and intuitive flow of written web content.
• Creates and maintains documentation for website content, improvements and review cycle.
• Provides content for external blogs and internal website. Provides content for marketing new or updated content with social media and media relations team. Create awareness of new pages with communications team for purposes of marketing content externally and internally.

Qualifications

Level of Education and Discipline:

A Bachelor’s Degree (BA, BS) or equivalent education in Communications, English, Journalism or other related field.

Amount of Experience:

Equivalent years of education and training, plus two (2) or more years related experience.

Type of Experience:

Experience writing content for any medium. Experience writing specifically for the web and electricity industry experience.

Additional Skills and Abilities:

Must be able to work effectively in a team environment as facilitator and team member. Excellent analytical, verbal and written communication and documentation skills required, with demonstrated attention to detail. Ability to use deductive reasoning and analytical thinking with sound judgment and decision-making skills. Excellent interpersonal and conflict resolution skills are also essential. Must be self-starting and willing and able to work independently in a dynamic corporate organization under pressure of tight deadlines and high expectations. Self-motivated, problem-solving skills and the ability to influence others without direct authority.

Must be able to work collaboratively with manager, core team members, business partners, stakeholders, and executives to improve site content.

Additional Information

All your information will be kept confidential according to EEO guidelines.