Content Support Specialist

Posted Yesterday
Be an Early Applicant
5 Locations
Remote
Entry level
Travel
The Role
Edit and maintain hotel property listings: update descriptions, services, photos, room categories, taxes, geodata, and payment/cancellation policies. Process incoming editing requests, prepare and proofread texts for product projects, and ensure data accuracy and relevance.
Summary Generated by Built In

Join our team of content editors responsible for maintaining and administering information about hotels: we edit and update property listings, ensure categories are accurate, and work to keep all information as up-to-date and clear as possible for our users.

This position is open for the duration of the main employee’s maternity leave. After this period, there is a possibility of transfer to a permanent position if a vacancy is available.

Job Responsibilities
  • Process incoming content editing requests: emails, tickets, hotel profiles, messages in corporate chats;
  • Prepare and proofread texts for product team projects;
  • Ensure the relevance and accuracy of hotel information: text descriptions, service details, photos, room categories, accommodation conditions, and payment and cancellation policies;
  • Maintain and update the hotel tax database: correct and add taxes at the hotel and regional level, work with tax documentation;
  • Monitor and update geodata: revise and correct information about hotel locations and geographic objects.

Requirements
    • Ability to quickly switch between tasks and handle several assignments in parallel;
    • Excellent spelling and punctuation, strong computer literacy;
    • Confident PC user, experience with Google Docs;
    • Attention to detail, perseverance, and a high level of self-organization;
    • English language proficiency at Upper Intermediate level or higher.

Benefits

We offer you:

  • Remote work format, shift schedule 2/2 with flexibility regarding working hours if needed.
  • Ambitious and supportive team who love what they do, appreciate each other, and grow together.
  • Internal programs for adaptation and training, development of soft skills, and leadership abilities.
  • Partial compensation for participating in external training and conferences.
  • Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.
  • Corporate prices on hotels and travel services.
  • MyTime Day Off - an extra non-working day without loss of compensation.

Learn more about our data protection practices in our Privacy Policy: https://emergingtravel.notion.site/recruitment-privacy-notice

Skills Required

  • Ability to quickly switch between tasks and handle several assignments in parallel
  • Excellent spelling and punctuation
  • Strong computer literacy
  • Confident PC user
  • Experience with Google Docs
  • Attention to detail, perseverance, and a high level of self-organization
  • English language proficiency at Upper Intermediate level or higher
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The Company
HQ: Wilmington, DE
196 Employees
Year Founded: 2010

What We Do

Emerging Travel is an online travel group based in Delaware, USA. The company operates brands RateHawk, ZenHotels and RoundTrip in 180+ source markets. Our products help customers select and book all types of accommodation from over 1.7 m options in 220 countries. Our goal is to enable customers to plan all aspects of travel for work and for pleasure. Emerging Travel Group has been founded in 2010, and today employs more than 1 200 people across Europe, CIS, Middle East, and South Africa in roles ranging from product and business development to specialized multilingual customer support for all our customers, whether they are trade partners or individuals simply booking their hotels online. Our mission is to enrich everyone’s travel experience around the world through cutting edge technology and excellent customer service.

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