Content Operations Analyst

🇿🇦 Up to ZAR 350,000 salary on a full time, permanent employment contract  
🌎 Fully remote working anywhere in South Africa! 
🏖️ 33 Days Paid Leave and Benefits 
✨ Exciting high growth product, relied on by leading global brands, particularly within sports 
💻 Working with the latest hardware, tech stack and tools 

This role follows a rotating shift pattern, including evenings and weekends, depending on live events.
ABOUT US 
Storyteller is a high growth B2B SaaS platform, which allows companies to integrate Stories into their owned and operated platforms. Popularized by Instagram and Snapchat, Stories are perfectly suited for boosting user engagement, audience retention, and driving advertising revenue.  

Our end‑to‑end platform gives companies a best‑in‑class Stories experience in days with native iOS, Android, and Web SDKs, publishing tools, analytics, and ad support.   

We work with many globally recognised clients, particularly within sport, so if you're a sporting fan this could be a great fit!   

What You Will Make Happen 

As an Content Operations Analyst, you will help keep Storyteller’s platform, support workflows, and high-volume sports content accurate, reliable, and trusted. 
You will sit between content operations, support, product, and client-facing teams. Your work will include live content checks, issue triage, application support, client/internal updates, evidence gathering, escalation, handovers, and process improvement. 
A large part of this role is hands-on quality control of live sports stories: checking every card for names, scores, player images, team logos, standings, links, stats, metadata, timing, and visual consistency. This is detailed, repetitive work under time pressure. Strong candidates enjoy finding small errors before clients or users do.
This is not mainly a strategy, content planning, or process-design role. Process improvement matters, but only after you have proven you can execute the live checks accurately.
This is not a passive ticket-taking role. We are looking for operators who can combine reliability with judgment: people who spot patterns, investigate carefully, use AI and tools intelligently, communicate clearly, and help improve the operating system over time. 

• Run content operations and support workflows during live sports events and other high-volume publishing periods. 
• Quality-check visuals, copy, metadata, links, calls to action, timing, categorisation, brand consistency, and basic platform behaviour. 
• Triage incoming support and content issues by gathering evidence, identifying likely causes, and deciding the next action. 
• Reproduce and document application or workflow issues clearly, including expected behaviour, actual behaviour, affected clients/products, severity, screenshots, links, and steps to reproduce. 
• Distinguish between content issues, configuration issues, user/workflow issues, and likely product bugs. 
• Spot, describe, and escalate issues clearly before they become client or user problems. 
• Maintain clear handovers, incident notes, support updates, QA records, and follow-up actions across time zones. 
• Work with content, operations, product, engineering, and client-facing teammates to fix issues quickly and prevent repeats. 
• Use AI and internal tools to speed up checks, compare information, draft notes, inspect data, and improve repeatability. 
• Improve checklists, playbooks, templates, support workflows, and lightweight automations as you learn what breaks in practice. 

What Success Looks Like 

• Content goes live accurately, on time, and with fewer preventable issues. 
• Support issues are triaged clearly, with enough evidence for the right person to act quickly. 
• Client and internal teams get calm, precise updates that make decisions easier. 
• You catch small issues before they become visible problems. 
• Handovers work across time zones, so coverage is continuous rather than fragmented. 
• Repeated content, support, and workflow issues turn into better processes, checks, tools, or escalation paths. 
• You can handle ambiguous issues without waiting for a perfect checklist. 

What We Are Looking For 

• Strong application support, product support, content operations, QA, live operations, or support operations instincts. 
• Exceptional attention to detail, especially when checking text, visuals, links, timing, structured information, and issue evidence. 
• High agency: when something looks wrong, unclear, or fragile, you do not ignore it just because it was not assigned to you. 
• First-principles troubleshooting: you want to understand what is actually happening, not just route a ticket or repeat a known answer. 
• Clear written English and the ability to explain an issue calmly, precisely, and without drama. 
• Strong judgment under pressure. You can decide what needs immediate action, what needs escalation, and what can wait. 
• Outcome ownership: you care whether the content, fix, support update, or escalation actually landed correctly. 
• Curiosity about systems. You want to understand why an issue happened and how to prevent similar issues next time. 
• Comfort using AI and tools to improve your own work while still checking important details yourself. 
• Reliability and follow-through when live coverage, client support, or content accuracy matters. 
• Standards: you are not comfortable letting weak or inaccurate work pass just because nobody else has noticed it yet. 
• Interest in sport, media, digital content, SaaS, live operations, or customer-facing product support. 

What’s nice to have 

• Experience in application support, product support, technical support, customer support operations, content QA, live operations, editorial, proofreading, moderation, or digital publishing. 
• Exposure to SaaS, sports, media production, CMS tools, publishing workflows, mobile/web apps, or client-facing support. 
• Experience using tools such as Jira, Zendesk, Intercom, Linear, CMS platforms, spreadsheets, dashboards, browser dev tools, SQL, APIs, or log/search tools. 
• Examples of improving a checklist, workflow, support process, QA process, runbook, template, or lightweight automation. 
• Experience working in a fast-paced operating environment where accuracy, timing, and communication matter. 

RECRUITMENT PROCESS 

• Initial short conversation so we can explain the role and answer your questions. 

• Practical take-home task. We allow and expect sensible use of AI, and we are interested in how you think, investigate, validate, and communicate. 

• Final interview with the team to discuss your task, your judgment calls, and how you would approach the work.