Content Strategist

ICF is a mission-driven company filled with people who care deeply about improving the lives of others and making the world a better place. Our core values include Embracing Difference; we seek candidates who are passionate about building a culture that encourages, embraces, and hires dimensions of difference. 

@ ICF Next, we are fearless in finding new ways to solve problems, tenacious in making sure it pays off for our clients and committed to making a positive change in the world.

Join our community of dedicated creatives, communicators, strategists, and technologists to challenge the status quo.

We’re currently hiring for a Content Strategist

Our Experience Practice is seeking a Content Strategist to join our team. This position requires strong communication skills, a high degree of professionalism, independent judgment, organizational skills, the ability to multitask, and flexibility as needs and priorities change. 

This is an exciting role offering excellent opportunities for career and knowledge growth and the chance to work in a dynamic and collaborative organization. 

As a ​Content Strategist​, you will: 

• Manage web content in stage and production environments within the Drupal Content Management System
• Work closely with account teams to develop and execute web content and governance plans
• Provide editorial support including revisions for tone, voice, and plain language, as well as collaborating with technical writers, editors, and subject matter experts when appropriate
• Serve as a point of contact for our clients – prioritizing, delegating, tracking, and reporting on tasks conducted by the Content Team as well as directly assisting with implementation
• Use an Agile (e.g., Kanban or Scrum) framework to manage Operations & Maintenance tasks for the Content team
• Streamline content management workflows used by you and your team
• Inform your work with an understanding of content management best practices, especially for Drupal.
• Conduct quality assurance checks to ensure content updates are made correctly to each environment (e.g., test, stage, production)
• Work with accessibility and data analytics experts to ensure 508 compliance
• Work closely with creative, digital, and prime contractor teams
• Collaborate with graphic designers, user experience experts, content strategists, and client stakeholders to support the revision of existing pages and the creation of new web content
• Create and lead presentations to clients and internal project teams
• Be a creative thinker and problem solver

Required Qualifications

• Bachelor’s degree, which may be substituted with at least six years of work experience or an Associate degree plus at least four years of work experience
• 2+ years of related experience
• 1+ year of demonstrated experience with Drupal, content development, and analytics
• Must be able to obtain and maintain a public trust

Professional Skills:

• Demonstrated resiliency and experience in client-facing roles requiring tactful communications in fast-moving environments
• Ability to collaborate with teams in an agile setting and work across many workstreams
• Excellent written and oral communication skills with a focus on attention to detail to produce client-ready artifacts and presentations
• Talent for anticipating obstacles and risk in projects and proactively seeking solutions to mitigate them

Preferred Qualifications

• 1+ years in web content administration, content strategy, or a similar role
• Educational background in User Experience Design, Human Computer Interaction, Psychology, Communications, or a similar field
• Experience working with federal agencies
• Experience working in the health care, transportation, or agriculture sectors

Candidates must be willing to complete the e-QIP and undergo a standard federal government background check for this role. Employment is contingent on fitness for the position.

Job Location(s): This is a remote position open to all U.S. citizens.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy.

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email [email protected] and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more here: Requesting an Accommodation for the ICF interview process.

Read more about workplace discrimination rights, the Pay Transparency Statement, or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position.

The pay range for this position based on full-time employment is:

$57,737.00 - $98,153.00

Nationwide Remote Office (US99)