Grab your cape, become a SuperHyro!
Hyro, the leader in Responsible AI Agents for Healthcare, enables health systems to safely automate workflows and conversations across their most valuable platforms, services, and channels - including call centers, websites, SMS, mobile apps, and more. Hyro's clients, which include Intermountain Health, Baptist Health, and Hackensack Meridian Health, benefit from AI agents that are fully HIPAA-compliant, fast to deploy, easy to maintain, and simple to scale - generating better conversations, successful patient outcomes, and revenue-driving insights.
What Are We Looking For?
We’re seeking a passionate Content QA Analyst to join our R&D department. By evaluating conversations our users have with our AI agents, you'll help spearhead our efforts to improve product quality and user experience and take part in strategizing efficient solutions.
Responsibilities- Review and analyze end users’ conversations with our AI assistant in order to find the most impactful conversations and improve our core conversation engine.
- Identify, generalize, and bucket problems in our new and existing use cases.
- Evaluate new features and capabilities to ensure they are polished prior to release.
- Use LLMs like ChatGPT in order to automatically analyze conversations and improve our natural language understanding.
- Create and tag datasets to train new, highly accurate AI models.
- Work closely with product managers, UX experts, software engineers, solutions engineers, and NLP experts to propose solutions and participate in the implementation.
- Native English proficiency.
- Spanish proficiency - an advantage
- BA in a relevant field.
- Highly technical with strong cross-functional collaboration skills.
- Exceptional quantitative reasoning and meticulous attention to detail.
- Team player with a positive, can-do attitude.
- Strong interpersonal and communication skills.
- A self-learner.
- Experience living in the United States - a big advantage.
- Experience working in a technological environment (working in a startup company/IDF/ Internship, etc.).
Hyro is an equal opportunity employer. We do not discriminate against any employee or job applicant on the basis of race, color, gender, national origin, age, religion, creed, disability or sex.
Skills Required
- Native English proficiency
- Spanish proficiency - an advantage
- BA in a relevant field
- Highly technical with strong cross-functional collaboration skills
- Exceptional quantitative reasoning and meticulous attention to detail
- Strong interpersonal and communication skills
- Experience living in the United States - a big advantage
- Experience working in a technological environment
What We Do
Hyro is connecting the world, thousands of AI-powered conversations at a time. As the #1 Adaptive Communications company, we’re turning complex data into simple dialogue with natural language automation and computational linguistics. Enterprises across the U.S., including Carroll, Mercy Health and Weill Cornell Medicine, trust Hyro to replace their rigid, intent-based chatbots and IVR systems with adaptive conversational experiences that are simple, fast and scalable. Our vision is to automate digital interactions in any conversational setting, 24/7, so that companies can communicate easily, convert more, and collect actionable customer insights along the way.
Why Work With Us
Since 2018, we’ve fostered a foundation of limitless growth where people can discover, create and sharpen their superpowers, both professional and personal. We know you’ll tap into your best selves when you’re valued, inspired to impact change, and cheered on by highly talented teammates. That’s the Hyro DNA.
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