Content Operations Manager

Responsibilities

• Develop and own content delivery across diverse Crypto.com products (including NFT, Loaded Lions, Mane City) tied to feature updates, initiatives and partnership launches. 
• Coordinate and publish routine or ad hoc updates including listings, delistings, terms of service changes, legal disclosures, and any required notices.
• Draft communications and partner with Creative teams and Product teams to brief and oversee final asset delivery, ensuring all copy and creatives meet accuracy, tone and audience fit.
• Ensure Legal and Compliance disclosures, risk statements, and approvals are completed pre-publish with a requirement of zero post-ship corrections.
• Define and own content KPIs including impressions, views, engagement rate changes versus past launches, and CTA click-through rates to key product actions.
• Measure impact on product adoption lift, traffic increases to product pages, and community engagement uplift after launch moments.
• Maintain the highest standard for accuracy and ship all launch communications on time without errors or delays.
• Turn community and audience feedback into clear, structured recommendations that improve how product updates are communicated.

Requirements

• 1-3 years in communications, content, or editorial roles.
• Strong writing that is clear, accurate, and detail-checked before publishing.
• Interest or working knowledge of NFTs, Crypto, and Web3 communities.
• Able to coordinate across Product, Growth, Creative, Legal, and Compliance teams.
• Quick to learn internal tools, templates, and approval processes.
• It’s a Plus If You Have experience managing crypto or Web3 community social channels.