The Content Operation Analyst position is responsible for providing high-quality and timely support to Cision teams (e-mail/ticket systems), managing the client configurations database using Cision tools, and managing the media monitoring database.
Essential Duties and Responsibilities:
· Online media setup/adjust through a web-crawler service using HTML/JSON/JavaScript languages and manage content delivery processes.
· Monitor daily metrics and alerts.
· Work with Cision teams on support and help troubleshoot issues on media monitoring for our clients - Daily support via ticket systems and/or e-mail.
· Setup searches with keyword combinations based on Boolean Logic.
· Provide feedback to WISE Eng. team to help improve web monitoring/delivery processes.
· Handle communication with external content providers.
Minimum Required Qualifications:
· High school degree (Bachelor’s degree is an advantage)
· One to two years of experience with online support tools such as HTML and Boolean Logic
· Basic understanding of fundamental concepts, practices and procedures and ability to apply in varied situations.
· Portuguese and English language skills.
Physical Requirements
· Job requires employees to sit for extended periods of time without being able to leave the work area.
· The Job requires expressing ideas by the spoken word.
· The Job requires perception of speech or the nature of sounds in the air.
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What We Do
Cision is a leading global provider of earned media software and services to public relations and marketing communications professionals. Cision’s software allows users to identify key influencers, craft and distribute strategic content, and measure meaningful impact. Cision has over 4,800 employees with offices in 24 countries throughout the Americas, EMEA, and APAC.
