Content Marketing Manager

So, what’s the role all about?

If you’re energized by the idea of turning complex AI innovation into compelling stories that move markets, keep reading.

As a Content Marketing Manager, you’ll shape the voice of NICE and help define how our brand is seen and heard across the market. You’ll develop content about our cutting-edge AI solutions for a customer experience that educates, inspires, and converts. Whether it’s high-impact social media copy, sharp campaign messaging, thought leadership, or digital storytelling, you’ll make sure every word and visual reinforces our position as the global leader in AI-driven customer experience.

This is more than just a content role — it’s your chance to help tell the story of how NICE is powering the future of customer service for the world’s largest brands.

How will you make an impact?

• Create, edit, and publish compelling content across channels — from web and blog to email, social media, presentations, and videos.
• Partner with marketing, demand generation, and design teams to bring our campaigns to life.
• Develop standout campaign copy highlighting our differentiators, market insights, and AI innovation.
• Understand different audiences and develop content that connects with each, including prospects, customers, sales team, industry analysts, and more – you know who you want to reach and how to shape messaging for them.
• Transform complex technology concepts into clear, powerful customer narratives.
• Ensure every piece of content hits the mark and is aligned with NICE’s bold, customer-first voice and brand standards.
• Track and analyze content performance, using insights to optimize for maximum impact.
• Stay ahead of market trends, competitor moves, and industry conversations.
• Incorporate SEO and digital best practices to maximize content visibility.
• Manage and organize our content libraries, making it easier to scale great ideas.
• Share new ideas, trends, and best practices to elevate our collective impact.

Have you got what it takes?

• A passion for storytelling and a genuine curiosity about AI and how it’s transforming customer experience.
• Bachelor’s degree in Marketing, Communications, Journalism, or a related field (or equivalent work experience).
• 3–5 years of experience in content creation, copywriting, or digital marketing — ideally in tech, SaaS, or AI-led industries.
• Exceptional writing, editing, and proofreading skills — your copy is sharp, clean, and persuasive.
• Ability to balance creativity with strategy, delivering content that drives results.
• A keen understanding of how words and visuals work together to create impactful marketing.
• Proven ability to work with cross-functional teams.
• Familiarity with digital marketing strategies and SEO fundamentals.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Team player who thrives in a fast-paced, collaborative environment.
• Growth mindset and eagerness to learn — you always look for ways to raise the bar.

Requisition ID: 6917
Reporting into: Director, Product Marketing
Role Type: Individual Contributor

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Enjoy NICE-FLEX!

At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.  This is an office based position, we are unable to hire a candidate seeking fully remote work for this position.