Content Manager

Company Overview:

Maven AGI is an enterprise AI platform on a mission to unleash business artificial general intelligence (AGI), starting with customer service. Founded in July 2023 by executives from HubSpot, Google and Stripe, Maven builds conversational AI agents capable of delivering accurate, autonomous support that delights customers at scale.

Our platform unifies fragmented systems, integrates knowledge and personalization sources, and enables intelligent actions - all without costly system changes. We’re laying the foundation for a future where our technology handles complex tasks, allowing people to focus on what they do best: creative problem-solving, relationship building, and delivering exceptional customer experiences.

We’ve started by reimagining the enterprise customer experience with a support use case. We believe that today’s support experience is broken: slow and painful for customers, and expensive and human capital intensive for companies.

We are building Maven to deliver better, cheaper support, for both end users and agents. With recent advancements in Generative AI, it is now possible to deliver delightful customer experiences at a fraction of today’s cost.

Team:

Maven has assembled a world-class team from Google, Meta, Amazon, and Stripe, and is supported by executives & Advisors from OpenAI, Google, HubSpot, and Stripe.

Position Overview:

We are looking for a highly skilled Content Manager with 3-5 years of experience, ideally familiar with AI or adept at translating complex technical concepts into compelling narratives for a non-technical audience. This individual will work closely with the Head of Marketing to define and execute our content strategy, creating a wide range of content types to position Maven AGI as a thought leader in the industry. The objective is to drive brand awareness, qualified leads, and customer conversions through data-driven digital marketing campaigns. Content is critical as it is the basis for educating users at all stages in the customer lifecycle.

What You’ll Do:

• Content Strategy: Collaborate with the Marketing team and lead the development of a comprehensive content strategy that aligns with business goals and evolves as the company grows.

• Content Creation: Produce high-quality content, including blog posts, whitepapers, case studies, eBooks, videos, social media clips, infographics, presentations, and more, aligned with the company messaging framework.

• Thought Leadership: Establish Maven AGI as a thought leader in generative AI for customer experience by creating insightful and authoritative content. And understand our personas for targeting and personalization.

• Community Engagement: Foster relationships with industry influencers, customers, and partners through active engagement in online and offline communities.

• SEO & Content Analytics: Optimize content for search engines and track performance metrics to continuously improve content effectiveness. Know your numbers, examples include: qualified lead patterns, attribution, reach on channels (ie. LinkedIn, Demandbase), downloads of content, time on site, etc.

• Collaboration: Work cross-functionally with design, product, sales, and customer-facing teams to ensure content aligns with overall company messaging and objectives. Work very closely with our head of Demand Generation to support campaign performance with content creation.

Who You Are:

• 3-5 years of experience in content marketing, preferably in the tech or SaaS industry.

• Strong understanding of AI technologies and the ability to translate technical concepts into engaging content for a non-technical audience.

• Proven track record of developing and executing successful content strategies.

• Exceptional writing, editing, and storytelling skills.

• Excellent presentation skills and experience creating high-impact presentations.

• Strong analytical skills with the ability to use data to drive content decisions.

• Ability to manage multiple projects simultaneously and meet deadlines.

• Creative thinker with a passion for innovation and continuous improvement.

• Experience with video production and editing is a plus.

• Proficiency in social media management and community engagement.

How you show up:

What unites us is our Values and the passion we share to live by them:

• We are customer champions. - You put users at the center of your thinking, advocate for their needs, and design solutions that make their lives measurably better.

• We are bold in action. - You move with urgency and courage. You’re not afraid to challenge convention, take smart risks, and push boundaries in pursuit of meaningful outcomes.

• We are data-driven and insight guided. - You make thoughtful decisions grounded in evidence. You’re curious, analytical, and combine data with intuition to guide strategy and execution.

• We are stronger together. - You bring others along, value diverse perspectives, and contribute to a culture of trust and shared ownership. You believe the best ideas emerge through open dialogue and collective effort.

What We Offer:

• High Impact in cutting-edge field: Be at the vanguard of AI innovation.

• Compensation Package: Competitive salary, comprehensive benefits, and meaningful equity stakes.

• Inclusive Culture: A diverse and welcoming work environment where everyone’s voice is heard.

MavenAGI is an equal opportunity employer that values diversity and is committed to fostering an environment where everyone feels included.

Join us in changing the face of enterprise customer support.