Content Editor and Moderator

• Maintain the safety and security of client content by reviewing and analyzing user-generated postings and verification details to ensure the legitimacy of both users and job listings.

• Use independent discretion to determine when additional information or verification is required, and communicate with job posters to collect and analyze relevant details.

• Apply independent judgment to identify and eliminate scams, potentially dangerous content, and inappropriate postings, escalating to senior staff when necessary.

• Make decisions regarding a user's legitimacy based on background check results, IDs, independent research, investigations, and other verification materials.

• Monitor and review system-generated alerts related to client/job-poster activities (such as changes to previously approved listings or messaging limits) and determine appropriate actions.

• Investigate scam complaints and reports of inappropriate behavior, making executive decisions on whether clients should be removed from the platform.

• Review and enhance user-generated content by copy-editing and optimizing job posts to align with key business objectives.

• Manage ticket-queue pipelines for incoming job posts, prioritizing based on importance and timeliness while optimizing and editing content for publication.

• Utilize expert knowledge to engage and support employers throughout their casting process.

• Independently source missing information and enter additional job details provided by employers and third parties into the system for publication.

• Educate and assist clients as a product expert, addressing questions about the marketplace’s job-posting and application-management tools.

• Communicate with clients regarding customer service issues that require specialized casting knowledge.

• Provide guidance and insights to clients on posting jobs and answering questions related to casting tools.

• Train clients on casting tools and troubleshoot any issues they encounter, ensuring a seamless and positive casting experience.

• Collaborate with other departments (customer service, account management, business development) to support cross-functional needs, enhance customer experiences, identify new leads, and provide account support.

• Research projects and triage escalated tickets from customer service related to job listings.

• Examine job database reports to identify previously approved or held jobs that may need attention, recategorization, or early expiration to ensure content remains fresh and relevant.

• Assist team members with training, troubleshooting, and escalated cases.

• Perform other responsibilities and tasks as assigned.

What are the required qualifications for a  Content Editor and Moderator?

• Self-directed, efficient, independent worker able to work autonomously.

• Experience in job listing and Editing is Required.

• 1-2 years of CSR experience in a BPO setup.

• Demonstrated experience handling a high volume of specialized content and users.

• Highly organized, detail- and deadline-oriented.

• Able to evaluate information and make decisions independently.

• Advanced written and verbal communication skills, adaptable to various personalities and levels of seniority.

• Excellent copy editing, fact-checking, proofreading, and research skills.

• Good data-entry, account management, and client support skills.

• Technical acuity—able to understand, utilize, and explain online casting/hiring technology.

• Strong analytical skills—capable of assembling and interpreting data to assess content validity.

• Bonus: Knowledgeable about film, TV, theater, commercial production, performing arts, marketing, and casting, or willing to learn and understand the complexities of this marketplace.

Ninja Perks and Benefits

*Full time employees

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development
• Employee Referral Program

Experience infinite fun so you can have infinite growth. Discover a better way to grow at SupportNinja Are you ready?

If you are interested, you can access your instant interview here: https://alpharun.com/i/mbuZmX8BOms8li2dd4GDn

Disclaimer:

The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. 

SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.

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