Content & Document Experience Analyst

Job Description
If you are passionate about content digitization and have not worked on any such tools previously but you aspire to learn about it, then don't wait up because you have an interesting ride ahead!
As a Content & Document Experience Analyst in our Core Service - Centre of Excellence group, You should be passionate about solving business problems through logical mindset and innovation. You should embrace a culture of experimentation and constantly strive for improvement and learning. You will work in a collaborative & trusting environment that encourages diversity of thoughts and creative solutions that are in the best interest of our customers globally. The Content and Document Experience team supports the Wealth Management line of business, providing digitized content & document management capabilities for WM business globally. We are currently currently establishing a center of excellence team to offer best class services to our stakeholders, and we are looking for a "Content Management Analyst", who will be responsible for the development & support of templates, documents, testing business rules and supporting deployment activities.
Job Responsibilities:

• Liaises with Product Owner, business users and other Center of Excellence members to identify, assess and document business requirements related to templates and support issues
• Sets-up templates in the most optimized way using Product features by getting template or content level requirements from our users or stakeholders
• Navigates through complex problems and come with innovative solution
• Understands credit, fee, client onboarding concepts and private banking products a plus
• Demonstrates a strong controls perspective and have risk or compliance awareness around the content management world
• Makes content that are fully compliant with tagging & navigation for visually impaired people under American Disability Act

Required qualifications, capabilities, and skills:

• At least 3 years of experience in product management or program management assisting in strategic or transformational change
• Relevant experience in Wealth Management, Asset Management, Digital Banking, or a closely related business is required
• Strong analytical and problem solving skills
• Demonstrates ability to manage tight delivery timelines, and ensure our organization is on track to execute and deliver strategic change that meets our goals
• Proven ability to execute via successful internal partnerships with other organizations - with the ability to influence people at all levels across a broad variety of job functions
• Excellent leadership skills - of product, programs, projects, teams and/or employee; Highly motivated with the ability to work independently and in a team environment
• Structured thinker, effective communicator with excellent written and oral communication skills
• Ability to crisply articulate complex concepts to senior audiences with poise and confidence
• Escalate potential issues or concerns to management team
• Good command on MS-Word, Acrobat PDF & MS-Excel
• Bachelor Degree or equivalent experience required

About Us
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
J.P. Morgan Asset & Wealth Management delivers industry-leading investment management and private banking solutions. Asset Management provides individuals, advisors and institutions with strategies and expertise that span the full spectrum of asset classes through our global network of investment professionals. Wealth Management helps individuals, families and foundations take a more intentional approach to their wealth or finances to better define, focus and realize their goals.