Content Data Support Specialist

About Ancestry:

When you join Ancestry, you join a human-centered company where every person’s story is important. Ancestry®, the global leader in family history, connects everyone with their past so they can discover, preserve, and share their unique family stories. With our unparalleled collection of more than 65 billion records, over 3.5 million subscribers, and over 27 million people in our growing DNA network, customers can discover their family story and gain a new level of understanding about their lives. Over the past 40 years, we’ve built trusted relationships with millions of people who have chosen us as the platform for discovering, preserving, and sharing the most important information about themselves and their families.
We are committed to our location flexible work approach, allowing you to choose to work in the nearest office, from your home, or a hybrid of both (subject to location restrictions and roles that are required to be in the office- see the full list of eligible US locations HERE). We will continue to hire and promote beyond the boundaries of our office locations, to enable broadened possibilities for employee diversity.
Together, we work every day to foster a work environment that's inclusive as well as diverse, and where our people can be themselves. Every idea and perspective is valued so that our products and services reflect the global and diverse clients we serve. 
Ancestry encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants. Passionate about dedicating your work to enriching people’s lives? Join the curious.

The Content Data Support Specialist plays an essential role in supporting daily content production by processing, tracking, and maintaining data across internal systems. In this role, you’ll work closely with production and operations teams to ensure content moves smoothly through workflows, while assisting with basic system troubleshooting and issue tracking. You’ll spend a significant portion of your time completing hands-on production tasks, monitoring data accuracy, and helping resolve common workflow or content issues.

What You'll Do....

• Support content production by completing hands-on operational and data processing tasks
• Help monitor content workflows to ensure files, records, and deliverables move through systems accurately
• Assist with basic troubleshooting of content or system issues and escalate more complex problems when needed
• Communicate with internal teams and vendors to resolve content-related questions or errors
• Track and document issues, updates, and resolutions to help improve team processes
• Help test workflows and verify data accuracy before content moves to the next production stage
• Maintain clear documentation and follow established procedures to support consistent output
• Support additional production and operational needs as assigned

Who You Are....

• Comfortable With Digital Tools: You’re confident using computers and content systems and can quickly learn new platforms and workflows
• Organized and Communicative: You can manage multiple tasks at once while clearly communicating with teammates and partners
• Support-Driven: You enjoy helping keep operations running smoothly by addressing basic issues and flagging anything that needs extra attention
• Detail-Focused: You pay close attention to content and data accuracy and understand that small mistakes can impact the bigger production process

Preferred Skills & Experience

• Basic coursework in content-related fields such as digital media, information science, archives, library studies, or digitization-focused programs
• Basic familiarity with spreadsheets, databases, or simple SQL concepts
• Experience with content operations, data entry, production support, or technical support (internships count)
• Comfort working with multiple tools and internal systems

Helping people discover their story is at the heart of ours. Ancestry is the largest provider of family history and personal DNA testing, harnessing a powerful combination of information, science and technology to help people discover their family history and stories that were never possible before. Ancestry’s suite of products includes: AncestryDNA, AncestryProGenealogists, Fold3, Newspapers.com, Find a Grave, Archives.com, and Rootsweb. We offer excellent benefits and a competitive compensation package. For additional information, regarding our benefits and career information, please visit our website at http://ancestry.com/careers

As a signatory of the ParityPledge in Support of Women and the ParityPledge in Support of People of Color, Ancestry values pay transparency and pay equity. We are pleased to share the base hourly range for this position: $20.00– $25.86 with eligibility for bonus, equity and comprehensive benefits including health, dental and vision. The actual salary will vary by geographic region and job experience. We will share detailed compensation data for a specific location during the recruiting process. Read more about our benefits HERE.

*Note: Disclosure as required by sb19-085(8-5-20) and sb1162(1-1-23)

Additional Information:

Ancestry is an Equal Opportunity Employer that makes employment decisions without regard to race, color, religious creed, national origin, ancestry, sex, pregnancy, sexual orientation, gender, gender identity, gender expression, age, mental or physical disability, medical condition, military or veteran status, citizenship, marital status, genetic information, or any other characteristic protected by applicable law. In addition, Ancestry will provide reasonable accommodations for qualified individuals with disabilities.

All job offers are contingent on a background check screen that complies with applicable law. For candidates who live in San Francisco, CA, pursuant to the San Francisco Fair Chance Ordinance, Ancestry will consider for employment qualified applicants with arrest and conviction records.

Ancestry is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Ancestry via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Ancestry. No fee will be paid in the event the candidate is hired by Ancestry as a result of the referral or through other means.